What is your primary use case for ConnectWise Manage?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

44 Answers

author avatar
Top 5LeaderboardMSP

It's our daily ticketing board. That's where we keep all of our companies with all of their configurations. We handle ticket dispatch through there, meeting scheduling, all of our triage boards, and so on. So, incoming tickets to our help desk all go there. All of our projects are managed through there, along with our quoting opportunities, our product catalog, and our agreements with all of our clients. Pretty much our whole company runs through ConnectWise Manage.

author avatar
Top 20LeaderboardMSP

Our primary use is for straightforward ticketing.

author avatar
LeaderboardReal User

We use this solution for several use cases. For example, it is used for our entire procurement area and ordering all of our stock on hand. It is used for ordering smartphones and smart devices. We also use it for managed services because we provide IT services to clients. It receives and manages bulk tickets from a variety of different clients. Essentially, it is our ticketing and CRM system.

author avatar

Supporting managed clients in all aspects of IT issues and using the dispatch portal for scheduling agendas.

Find out what your peers are saying about ConnectWise, ServiceNow, Samanage and others in Help Desk Software. Updated: June 2021.
509,641 professionals have used our research since 2012.