How do you or your organization use this solution?
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It's our daily ticketing board. That's where we keep all of our companies with all of their configurations. We handle ticket dispatch through there, meeting scheduling, all of our triage boards, and so on. So, incoming tickets to our help desk all go there. All of our projects are managed through there, along with our quoting opportunities, our product catalog, and our agreements with all of our clients. Pretty much our whole company runs through ConnectWise Manage.
Our primary use is for straightforward ticketing.
We use this solution for several use cases. For example, it is used for our entire procurement area and ordering all of our stock on hand. It is used for ordering smartphones and smart devices. We also use it for managed services because we provide IT services to clients. It receives and manages bulk tickets from a variety of different clients. Essentially, it is our ticketing and CRM system.
Supporting managed clients in all aspects of IT issues and using the dispatch portal for scheduling agendas.
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