How do you or your organization use this solution?
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We developed our own manufacturing distribution system and management system. We also have experience with AI and machine learning. So, you can imagine, as a company with a manufacturing distribution system and with an asset management system in place, we are very thankful to have IBM integrated with our own Legacy, cloud-based system. We have big customers around the world and we integrate them with many solutions, including IBM Maximo. We mostly integrate with anything manufacturing related, but we also work closely within administration and banking. So, we have to know these solutions, inside and out, in order to properly integrate them and keep our customers satisfied. We use IBM Maximo to enhance an asset's lifecycle in an attempt to get the most out of it, but of course, it depends on what you're doing. If you run a bank, you're going to want to maintain certain assets. If you have an inductive environment, then your main assets will often be your greatest concern. So, it all depends on what you're going to use it for, but, at the end of the day, our primary use case is to enhance the lifecycle of the asset we're using. By enhancing an asset's lifecycle, you're maintaining the term and reducing costs. You can control your work team, but you can't control their skill level; everything that is good revolves around the lifecycle of an element, even if we're talking in terms relating directly to economic gains.
We are using IBM Maximo as a service desk. It is primarily used for incident management but also covers service request management, asset management, and other areas.
Our primary use is logging our help desk requests. It is essential for incident management and request management.