Lifetime Process Manager at a government with 201-500 employees
Real User
Top 20
2022-05-16T13:40:15Z
May 16, 2022
We initially used Ivanti as an IT service management tool for instant problem change and request fulfillment. Now we use the solution in a range of different workflow scenarios across various corporate teams, including HR requests, corporate comms, building orders, and customer management.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
Basically, we use it for service management from the financial side of things.
We use this solution for our service desk and for batch management. We are customers of Ivanti.
We initially used Ivanti as an IT service management tool for instant problem change and request fulfillment. Now we use the solution in a range of different workflow scenarios across various corporate teams, including HR requests, corporate comms, building orders, and customer management.
We are using Ivanti Service Desk for service requests, incident management, change management, IT discovery, and asset discovery.
We use it to manage our help desk.