2019-04-08T16:26:00Z

What is your primary use case for Kaseya VSA?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
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23 Answers

Marc Vranken - PeerSpot reviewer
Real User
Top 10
2024-02-14T14:30:45Z
Feb 14, 2024

Kaseya VSA is used for maintaining laptops, patching the systems, and securing the platform.

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Daniel Gombe - PeerSpot reviewer
Real User
Top 10
2024-01-17T10:06:54Z
Jan 17, 2024

I use the solution since it functions as a virtual system administrator that allows me to monitor our company's clients' networks, and the tool serves as an RMM solution. The product allows me to monitor our company's clients' networks and administer and make changes. The solution also allows me to deploy policies, especially in areas like patching or software updates. The tool serves as a single platform to manage everything with just a few clicks.

SS
Real User
Top 5
2023-11-23T13:50:19Z
Nov 23, 2023

Certainly, our company is a Managed Service Provider (MSP) supporting multiple organizations in Australia. We use IT Glue for comprehensive documentation, including password storage and sharing. Additionally, we use RMM for remote support, job scheduling, and script execution on devices for effective patching.

PB
Real User
Top 20
2023-10-26T10:04:00Z
Oct 26, 2023

It would be impossible to do our job without the solution or a similar product. It helps us get to multiple endpoints in multiple sites in multiple counties.

JD
Real User
Top 20
2023-08-01T02:47:00Z
Aug 1, 2023

I use VSA to create reporting, scheduling of agent procedures, remote control, and monitoring.

Harrie De Jong - PeerSpot reviewer
Consultant
Top 10
2023-04-13T09:41:23Z
Apr 13, 2023

We are an MSP-managed service provider, and we use VSA and to automate our IT management for our customers so we can work more efficiently and effectively. We are customers of Kaseya.

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EO
Real User
Top 20
2022-09-15T15:16:09Z
Sep 15, 2022

There is an on-premise and cloud version of Kaseya VSA. I use Kaseya VSA to manage peoples' systems and perform patches from time to time.

BL
Reseller
Top 5
2022-07-13T20:07:18Z
Jul 13, 2022

This solution is our RMM tool and we love the deployment features. We just develop a package for each dual client base that we have or for each client network, or actually in some cases we have two packages depending on if it's going to be a remote user or an in-house user. My partner sets up the packages and we install the packages on the computers as they come in and they do pretty much everything for us and get all the software installed. The only thing we have to do is put in a couple of passwords for the individual users and we're off and running.

Sherryl Cruz - PeerSpot reviewer
Reseller
Top 10
2022-06-02T14:02:35Z
Jun 2, 2022

We are resellers. We use it internally, but not all of its features.

CS
Real User
Top 5
2022-06-02T12:49:29Z
Jun 2, 2022

We use Kaseya VSA for simulation for customers also using the service.

AE
Real User
Top 20
2022-05-22T06:14:00Z
May 22, 2022

We actually use it for a few different purposes. We use it as remote control connectivity software, allowing us to troubleshoot and work with staff and customer computers on-site without having to travel to the locations. It is also used for patch management and software deployment. Instead of having to manually go out and do them on each computer, we run all of our Windows updates and Mac updates through Kaseya VSA.

Dan Watson - PeerSpot reviewer
Real User
Top 10
2022-05-19T10:58:45Z
May 19, 2022

We have nearly 400 computers at the company but no full-time support tech, so VSA is our hub for everything. It's a tool for remote management. We want it to do software management, pushing out applications, antivirus, etc. We use it to manage all that to make our life easier and automate as much as possible.

MC
Real User
2021-12-13T17:11:00Z
Dec 13, 2021

We would install Kaseya on customers' computers and provide tech support. We used it as a monitoring tool and remote access tool. The main uses were for information gathering, management, software, and patching as well. My team would not be responsible for patching. That was another team that was at the engineering level. My team was responsible for going on the customer's computer and providing just regular tech support. That was done via Kaseya quite often.

MM
MSP
2021-12-09T19:08:00Z
Dec 9, 2021

We use it for remote control, patch management, server monitoring, inventory, warranty, reporting, and automation. That's pretty much the gist of it, and there is a lot to that. Each one of these is very all-encompassing and very deeply rooted in the MSP world, and this is just the 30,000-foot view.

DD
Real User
2021-12-04T07:33:00Z
Dec 4, 2021

Most of the time, it is used for remote desktop, but we also use it for running scripts, patching services, and auditing purposes. Currently, I am working with the SaaS version, but previously, I have worked with the on-prem version.

DP
Real User
2021-04-09T23:09:33Z
Apr 9, 2021

We primarily use the solution for remote support.

JB
Real User
2021-03-25T00:51:27Z
Mar 25, 2021

I used it in my previous company. I was on client support. We had about 300 clients, and each one of those clients had from 10 end-users to 300 end-users. We were using VSA in order to manage those end-user devices.

DC
Real User
2021-02-04T07:40:42Z
Feb 4, 2021

We are service providers. We use this solution to deploy our services to our customers.

CS
Real User
Top 5
2021-02-01T21:02:41Z
Feb 1, 2021

We use Kaseya VSA for software and patch management.

FN
MSP
2020-05-28T06:26:40Z
May 28, 2020

We primarily use Kaseya for managing all of the inventory, accessing the nodes remotely, and patching them. This includes the operating system and third-party applications. We also use it for the monitoring of services, such as vendor services.

EO
Real User
Top 20
2020-05-25T07:16:43Z
May 25, 2020

We use this solution for remote management.

JM
Consultant
2019-09-10T09:04:00Z
Sep 10, 2019

We primarily use the solution for remote management and remote control.

JM
Consultant
2019-04-08T16:26:00Z
Apr 8, 2019

IT outsourcing.

Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes. VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time...
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