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2018-09-10T14:03:00Z

What is your primary use case for Micro Focus Service Manager?

2

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

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55 Answers

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Top 5Real User

We predominantly use it for incident management, change management, and knowledge management.

2020-10-11T08:58:05Z
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Top 5LeaderboardReal User

We implement some modules of this solution for our clients, mostly we did the integrations with the MF PPM. They are a medium-size development that focuses on a particular functionality.

2020-01-26T09:26:00Z
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Top 10MSP

We primarily use the solution for incident management, program management, as well as for change, release and configuration management.

2020-01-19T06:38:00Z
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Top 20Real User

We mainly use this as a service-desk solution for receiving calls, issues, and requests from the end-users.

2020-01-09T06:15:00Z
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User

* ITSM service processes * The richness of supporting standards, such as ISO 20000.

2018-09-10T14:03:00Z
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