How do you or your organization use this solution?
Please share with us so that your peers can learn from your experiences.
We implement some modules of this solution for our clients, mostly we did the integrations with the MF PPM. They are a medium-size development that focuses on a particular functionality.
We primarily use the solution for incident management, program management, as well as for change, release and configuration management.
We mainly use this as a service-desk solution for receiving calls, issues, and requests from the end-users.
* ITSM service processes * The richness of supporting standards, such as ISO 20000.