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What is your primary use case for Micro Focus Service Manager?


How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

ITCS user
55 Answers

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Top 5Real User

We predominantly use it for incident management, change management, and knowledge management.

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Top 5LeaderboardReal User

We implement some modules of this solution for our clients, mostly we did the integrations with the MF PPM. They are a medium-size development that focuses on a particular functionality.

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Top 10MSP

We primarily use the solution for incident management, program management, as well as for change, release and configuration management.

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Top 20Real User

We mainly use this as a service-desk solution for receiving calls, issues, and requests from the end-users.

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* ITSM service processes * The richness of supporting standards, such as ISO 20000.

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