We are a service provider. We have the product under an MSP license. We offer this solution to our customers internally within the group and company. We are also using it for our few business units.
I'm using this tool as a MoM tool, manager of manager. We have integrated a lot of monitoring tools, enterprise monitoring, infrastructure monitoring, and database monitoring tools with Moogsoft to provide one unified console to the NOC guys so that they don't need to jump around on multiple tools to view the issues. Through Moogsoft, using a single layer and a single screen, they can see all the issues and they can act. Further, Moogsoft is integrated with the ticketing tool ServiceNow. We are converting those alarms into tickets for further actions on resolving the issue. We are developers, integrators, and consultants. We do everything.
Co-Founder & Director at a tech services company with 1-10 employees
Real User
2021-05-04T14:12:59Z
May 4, 2021
I work with numerous products from old management framework products such as Tivoli to the latest products. We are trying to migrate from Netcool/OMNIbus to Moogsoft for our customers.
O&M Lead -Global Operation at a comms service provider with 1,001-5,000 employees
Real User
2020-12-18T18:25:07Z
Dec 18, 2020
We primarily use Moogsoft for our customers, who are telecom operators in a different country. We use it for monitoring the alarm extension of different components. I have 17 years of experience in the telecom industry. I have had many roles including operations, installation, commissioning, and maintenance.
Associate Director at a tech vendor with 1,001-5,000 employees
Real User
2020-11-05T18:00:16Z
Nov 5, 2020
I think they are coming up with advanced features, but what happens is, ServiceNow is being used as an ITS solution. Some of our customers receive repetitive error messages due to a common root cause. With ServiceNow, that doesn't get classified under a single ticket. Rather it comes as multiple error messages. With Moogsoft, we do a clustering around it, and through the initial aggregation to understand this problem, it is solved. Moogsoft reduces excess noise. Hence we wanted to cluster the issues so that when the help desk or the IT administrator or the service administrator is looking at the issue, we have better visibility to look at where it is, and also be able to predict level-two issues and take corrective actions. I don't know the exact number, but we have quite a few customers using Moogsoft. From my understanding, there are more than one million users, but I could be wrong.
Consultant at a financial services firm with 10,001+ employees
Real User
2019-08-01T05:43:00Z
Aug 1, 2019
Our primary use case is to reduce support request noise so that we can monitor and identify real issues rather than symptoms so we will be able to create tickets out of that with ServiceNow and enact more effective solutions. Moogsoft is a companion to how we envision using ServiceNow in an integrated fashion to improve the handling and efficiency of ITSM (IT Service Management).
Cloud Architect, Oracle ACE, Oracle DBA at Pythian
MSP
2019-01-14T13:16:00Z
Jan 14, 2019
Our clients required much-needed improvement in the detection and remediation of incidents, ensuring continuous service delivery, so they opted for Moogsoft AIOps.
Moogsoft is an AI-based solution that ensures continuous availability and prevents downtime by utilizing machine learning and advanced correlation on your organization’s stack. Moogsoft detects incidents before they can escalate, notifies the proper response teams, and applies machine learning in order to understand patterns to help prevent similar issues in the future.
Moogsoft sits on top of an organization’s production stack and extends across automation, service management, log indexing,...
We are a service provider. We have the product under an MSP license. We offer this solution to our customers internally within the group and company. We are also using it for our few business units.
Moogsoft is mainly used for internal network and storage monitoring, event and alert management, and as an observability platform.
I'm using this tool as a MoM tool, manager of manager. We have integrated a lot of monitoring tools, enterprise monitoring, infrastructure monitoring, and database monitoring tools with Moogsoft to provide one unified console to the NOC guys so that they don't need to jump around on multiple tools to view the issues. Through Moogsoft, using a single layer and a single screen, they can see all the issues and they can act. Further, Moogsoft is integrated with the ticketing tool ServiceNow. We are converting those alarms into tickets for further actions on resolving the issue. We are developers, integrators, and consultants. We do everything.
Moogsoft is primarily used by our clients for event management.
I work with numerous products from old management framework products such as Tivoli to the latest products. We are trying to migrate from Netcool/OMNIbus to Moogsoft for our customers.
We primarily use Moogsoft for our customers, who are telecom operators in a different country. We use it for monitoring the alarm extension of different components. I have 17 years of experience in the telecom industry. I have had many roles including operations, installation, commissioning, and maintenance.
I think they are coming up with advanced features, but what happens is, ServiceNow is being used as an ITS solution. Some of our customers receive repetitive error messages due to a common root cause. With ServiceNow, that doesn't get classified under a single ticket. Rather it comes as multiple error messages. With Moogsoft, we do a clustering around it, and through the initial aggregation to understand this problem, it is solved. Moogsoft reduces excess noise. Hence we wanted to cluster the issues so that when the help desk or the IT administrator or the service administrator is looking at the issue, we have better visibility to look at where it is, and also be able to predict level-two issues and take corrective actions. I don't know the exact number, but we have quite a few customers using Moogsoft. From my understanding, there are more than one million users, but I could be wrong.
Our primary use case is to reduce support request noise so that we can monitor and identify real issues rather than symptoms so we will be able to create tickets out of that with ServiceNow and enact more effective solutions. Moogsoft is a companion to how we envision using ServiceNow in an integrated fashion to improve the handling and efficiency of ITSM (IT Service Management).
Our clients required much-needed improvement in the detection and remediation of incidents, ensuring continuous service delivery, so they opted for Moogsoft AIOps.