2019-01-14T13:16:00Z

What is your primary use case for Moogsoft?

9

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

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55 Answers

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Top 10Real User

I work with numerous products from old management framework products such as Tivoli to the latest products. We are trying to migrate from Netcool/OMNIbus to Moogsoft for our customers.

2021-05-04T14:12:59Z
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Top 10Real User

We primarily use Moogsoft for our customers, who are telecom operators in a different country. We use it for monitoring the alarm extension of different components. I have 17 years of experience in the telecom industry. I have had many roles including operations, installation, commissioning, and maintenance.

2020-12-18T18:25:07Z
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Top 10Real User

I think they are coming up with advanced features, but what happens is, ServiceNow is being used as an ITS solution. Some of our customers receive repetitive error messages due to a common root cause. With ServiceNow, that doesn't get classified under a single ticket. Rather it comes as multiple error messages. With Moogsoft, we do a clustering around it, and through the initial aggregation to understand this problem, it is solved. Moogsoft reduces excess noise. Hence we wanted to cluster the issues so that when the help desk or the IT administrator or the service administrator is looking at the issue, we have better visibility to look at where it is, and also be able to predict level-two issues and take corrective actions. I don't know the exact number, but we have quite a few customers using Moogsoft. From my understanding, there are more than one million users, but I could be wrong.

2020-11-05T18:00:16Z
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Real User

Our primary use case is to reduce support request noise so that we can monitor and identify real issues rather than symptoms so we will be able to create tickets out of that with ServiceNow and enact more effective solutions. Moogsoft is a companion to how we envision using ServiceNow in an integrated fashion to improve the handling and efficiency of ITSM (IT Service Management).

2019-08-01T05:43:00Z
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Top 20MSP

Our clients required much-needed improvement in the detection and remediation of incidents, ensuring continuous service delivery, so they opted for Moogsoft AIOps.

2019-01-14T13:16:00Z
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