2019-08-07T06:15:00Z

What is your primary use case for NICE Robotic Automation?


How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Guest
44 Answers

author avatar
Top 10Real User

We used NICE for the back office. Our company has now integrated UiPath, and currently, we are using UiPath.

2021-05-01T09:39:07Z
author avatar
Top 20Real User

It is a kind of desktop automation. It is for user-initiated and very specific automation, almost like macros. We have its latest version.

2021-04-30T18:11:45Z
author avatar
Real User

We use unattended automation for the bulk of our contact center processes and our financial shared-service center. We don't have attended robots, although they're on our roadmap for the next three months. We use it on-premise, currently, but we are moving, over the next two or three months, to Amazon AWS.

2019-09-19T08:40:00Z
author avatar
Real User

We use it for agent guidance. This is a system that pops up throughout the call and helps them guide the conversation with the customer and makes sure they say what they need to say, in terms of regulatory stuff. That's especially true when they're selling product. It is used all the time by all the agents who are on the phone. We use the RTI software for other parts of the business as well. That's in development at the moment. We're working on the functionality to do things like auto notes or to mute the call when they're taking card details.

2019-08-07T06:15:00Z
Learn what your peers think about NICE Robotic Automation. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
509,570 professionals have used our research since 2012.