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2018-10-02T10:47:00Z

What is your primary use case for Oracle Service Cloud?

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How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

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66 Answers

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Top 5LeaderboardMSP

This product is used to provide and kind of service that is related to customer support.

2020-09-27T04:09:50Z
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Real User

Steering our salesforce.

2019-03-18T09:39:00Z
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Real User

We implemented Oracle Service Cloud for a building management company. They were very happy as their customers were able to call, chat and email their issues and these were closely monitored and were tracked regularly for resolution.

2018-12-10T07:13:00Z
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Real User

Documenting call center customer interaction, transferring incidents between teams and the help desk chat.

2018-11-15T19:19:00Z
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LeaderboardReal User

* Omnichannel customer support for multiple clients. * The benefit of having ways to defer call volume like KBs and chat help reduces cost.

2018-10-10T15:45:00Z
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LeaderboardReal User

* Knowledge management (KM) * Call center * Customer outreach and transactional processes We are also starting to use OPA to build online interviews.

2018-10-02T10:47:00Z