How do you or your organization use this solution?
Please share with us so that your peers can learn from your experiences.
Steering our salesforce.
We implemented Oracle Service Cloud for a building management company. They were very happy as their customers were able to call, chat and email their issues and these were closely monitored and were tracked regularly for resolution.
Documenting call center customer interaction, transferring incidents between teams and the help desk chat.
* Omnichannel customer support for multiple clients. * The benefit of having ways to defer call volume like KBs and chat help reduces cost.
* Knowledge management (KM) * Call center * Customer outreach and transactional processes We are also starting to use OPA to build online interviews.