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2019-06-06T08:18:00Z

What is your primary use case for Pega Robotic Process Automation?

5

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

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77 Answers

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Top 10Real User

We are not resellers. We implement Pega Robotic Process Automation.

2021-08-31T11:01:40Z
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Top 20Real User

Right now we have large scale systems, like mainframes. It is very difficult to make changes on a mainframe. One of the more common things we are using robots for is in places where our customer service reps have to do dual entry or do entry over multiple systems. We are also trying to automate some other manual processes.

2020-09-14T06:48:44Z
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Top 10Real User

I have used Pega Robotics (OpenSpan) to automate many (~50) business processes in the banking domain. Both RPA and RDA solutions have been implemented using different types of target applications - Web, Mainframe, Windows. This tool is very apt in Desktop Automations for creating user interfaces to display consolidated data, summary results, controls(elements) to trigger any automation. I have designed typical automation for Customer care agents that will automatically have a transition from IVR to a human agent, search for current customer records in different applications and display a 360-degree view of the customer in the context window.

2020-06-29T05:36:00Z
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Top 20Real User

Here at the bank, there's a fraud investigation unit team. If they discover fraud on an account, they have to put restrictions on the banking account and/or credit cards, depending on what type of fraud it is. They also alert the end-user (or our associates) that there's a fraud on the account. After that, transfer calls are made to FIU. From our end, alerts would be sent out to different systems including the banking deposit and the credit card system as well as our main CRM. Restrictions and alerts would be set up on the accounts to make sure everyone knows there was fraud detected.

2020-06-28T08:51:00Z
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Top 10Real User

We primarily use the solution for automation in all areas of our organization.

2020-01-30T07:55:36Z
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Top 5Reseller

We provide services to our clients. We have a website with monthly and daily runs in which we extract the information. Depending on the account types from the different screens on the website, we add it to an Excel spreadsheet. There is a comparison between the months to see how many are added and how many have removed the products. Once the comparison has been completed we create a comparative report and publish it to the respective stakeholders.

2020-01-26T09:26:00Z
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Real User

I use Pega Robotic Process Automation for the telecom industry. I use it for checking compliance, financial processes and HR processes.

2019-06-06T08:18:00Z
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