How do you or your organization use this solution?
Please share with us so that your peers can learn from your experiences.
There are several common use cases for SCSM including HR onboarding, helpdesk ticketing, and collecting surveys from customers.
We have the product installed on-premise but we are starting to integrate some of the cloud functionality. We are a systems integrator so we deploy the solution for our clients. We're deploying it for some banks that are big companies. We're doing for some small companies that are growing to help them with their growth. It depends on the demand of the customer and whether the customer can pay the license that is attached to it. So if the customer can pay, we go on with the deployment.
We primarily implement the solution to clients.
We are a system integrator and this is one of the solutions that we provide to our customers. I have used 2012, 2015, and 2019 versions of this solution and have seen all of the different features. I am quite sure that I can do almost anything that is available in the suite, but I primarily generate customized reports.
We use this for ticketing. Initially, it is just like ticketing but we wanted to have some change management configuration as well. The possibility for change management and the ticketing system are the two main use cases for this product for us.
We primarily use the solution for incident management.
We primarily use the solution to log calls and also for change and patch management.
We use this solution for internal IT incidents, IT requests, and the service catalog. This is an on-premises deployment.
We use it when we want to push out OS upgrades to our users around the world.
Our primary use case for this product is to manage customer service.
The primary use is for administrative use. We use it for the reporting, deployment, and ITSM services.