2020-07-14T08:15:54Z

What is your primary use case for Siebel CRM?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
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5 Answers

Ratish Shelar - PeerSpot reviewer
Real User
Top 10
2022-05-16T12:27:02Z
May 16, 2022

Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. We are system integrators, so we build and configure Siebel for our customers, but we also use it internally.

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Victor Mendoza - PeerSpot reviewer
Reseller
Top 20
2022-05-12T14:38:52Z
May 12, 2022

The solution is primarily on a salesperson's applications like a CRM to sell, create and track opportunities, sell products, and find our customers.

Soumyajyoti BHadra - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-04-28T14:08:37Z
Apr 28, 2022

We use Siebel as a CRM to capture all agent selling activity. We also capture backend orders received from other interfaces and send them downstream to be fulfilled.

PedroNavarro - PeerSpot reviewer
Real User
Top 5
2022-04-27T17:22:00Z
Apr 27, 2022

We are using Siebel IP14. We have marketing and sales. We have marketers in the field going into the accounts and doing some promotions or activities there. We have the contracts, the stock of the accounts, and so on.

AK
Real User
Top 20
2020-07-14T08:15:54Z
Jul 14, 2020

We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product subscriptions and subscription management right from onboarding a product to a customer's account, all the way through to upgrading or downgrading that product and, of course, termination. We also use it for customer interaction management. When a customer places a call to the call center, we use Siebel to review their history and see how you can support the customer in terms of any query your customer has.

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Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize...
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