How do you or your organization use this solution?
Please share with us so that your peers can learn from your experiences.
We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product subscriptions and subscription management right from onboarding a product to a customer's account, all the way through to upgrading or downgrading that product and, of course, termination. We also use it for customer interaction management. When a customer places a call to the call center, we use Siebel to review their history and see how you can support the customer in terms of any query your customer has.