2020-07-14T08:15:54Z

What is your primary use case for Siebel CRM?

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How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

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Top 5LeaderboardReal User

We primarily use the solution to get an almost 360-degree view of a customer. If you can see a customer, you can have a view of all the technical assets which the customer has. We use product subscriptions and subscription management right from onboarding a product to a customer's account, all the way through to upgrading or downgrading that product and, of course, termination. We also use it for customer interaction management. When a customer places a call to the call center, we use Siebel to review their history and see how you can support the customer in terms of any query your customer has.

2020-07-14T08:15:54Z