We use the latest update. As our staff works from home nowadays, we make remote use of the solution in respect of the local desktop at our premises. We also employ it for providing remote support.
Chief Alchemist/ IT Operations Manager at DFC International Computing
Real User
2020-09-07T05:57:00Z
Sep 7, 2020
We primarily use this product for providing remote support. It ties into our ticketing system. For the most part, we deal with end-users. It could be anywhere from C-level executives to somebody on the shop floor who has a machine that doesn't work.
What is remote access control? Remote access control refers to the capability of an organization to monitor and control access to a network (home, school, office, etc.) or an individual device at any time from anywhere. Organizations use remote access control to allow authorized users the ability to log in remotely and still have secure access to necessary information within the network using a specifically approved device. Remote access control can include wide area networks (WANs),...
We use Splashtop Remote Support for the remote server support.
We use the latest update. As our staff works from home nowadays, we make remote use of the solution in respect of the local desktop at our premises. We also employ it for providing remote support.
We primarily use this product for providing remote support. It ties into our ticketing system. For the most part, we deal with end-users. It could be anywhere from C-level executives to somebody on the shop floor who has a machine that doesn't work.
We primarily use the solution to help support external customers.