How do you or your organization use this solution?
Please share with us so that your peers can learn from your experiences.
I work for the Royal Bank of Canada. I work in a group called Investor and Treasury Services IT. We take care of all the IT systems within the Investor and Treasury Services arm, which is a global unit. My role is to ensure that we have the visibility and capabilities to ensure our systems are resilient so we can resolve any problems that may arise very quickly, and move on. My role generally deals with everything from application performance management to maintenance automation. Overall, my single goal is to increase the resiliency of our applications and gain better insight into how our operations are working from an IT operations and application maintenance perspective.
We use ITSI mainly for IT Infrastructure Operations Monitoring. The service model health scores allow us to identify when KPIs are starting to impact our services and to proactively manage our environments. To date, we have leveraged this data within Splunk to enable alerting so that we can solve incidents in real-time, but we are growing into our usage of the ITSI model for predictive modeling of our environment. Our infrastructure includes commodity hardware, mid-range, mainframe, on-premise data center, and cloud offerings. (Please note that these views are my personal opinions and not those of my employer)
The primary use case of this product is for infrastructure monitoring, and involving machine learning with IT-related scenarios.
What do you like most about Splunk IT Service Intelligence (ITSI)?
Thanks for sharing your thoughts with the community!
Hi community members,
I have some questions for you:
What is ITOM? How does it differ from ITSM?
Which products would you recommend to make up a fully defined ITOM suite?