What is your primary use case for Splunk IT Service Intelligence (ITSI)?


How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

ITCS user
44 Answers

author avatar
Top 10Reseller

We are a solution provider with many technologies. We use Splunk to customize solutions with Splunk. For example, we try to give our customers a great visualization experience. And sometimes we develop on the Splunk platform, like JavaScript, to provide the customers a better visualization. We also implement ITSI. In-house we can implement Enterprise Security.

author avatar
Top 10Real User

I work for the Royal Bank of Canada. I work in a group called Investor and Treasury Services IT. We take care of all the IT systems within the Investor and Treasury Services arm, which is a global unit. My role is to ensure that we have the visibility and capabilities to ensure our systems are resilient so we can resolve any problems that may arise very quickly, and move on. My role generally deals with everything from application performance management to maintenance automation. Overall, my single goal is to increase the resiliency of our applications and gain better insight into how our operations are working from an IT operations and application maintenance perspective.

author avatar
Real User

We use ITSI mainly for IT Infrastructure Operations Monitoring. The service model health scores allow us to identify when KPIs are starting to impact our services and to proactively manage our environments. To date, we have leveraged this data within Splunk to enable alerting so that we can solve incidents in real-time, but we are growing into our usage of the ITSI model for predictive modeling of our environment. Our infrastructure includes commodity hardware, mid-range, mainframe, on-premise data center, and cloud offerings. (Please note that these views are my personal opinions and not those of my employer)

author avatar

The primary use case of this product is for infrastructure monitoring, and involving machine learning with IT-related scenarios.

Learn what your peers think about Splunk IT Service Intelligence (ITSI). Get advice and tips from experienced pros sharing their opinions. Updated: August 2021.
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