How do you or your organization use this solution?
Please share with us so that your peers can learn from your experiences.
We are a solution provider and Zoho Analytics is one of the products that we implement for our customers. It is used to improve the customer experience from CRM up to inventory.
I am working for an agribusiness holding with two sawmill facilities and over one million hectares of forest. We are also responsible for sustainable forestry management of the area. The business was started in Brazil in 2016. The estimated processing capacity of each facility is 45,000 m3/year of timber and 10,000 m3 of the finished product. The holding office is in São Paulo, while the facilities are in Acre. The investors are mainly from Europe, while the main customers are from the USA and China. The forecast is that four more facilities will start to operate in the next four years. I work at home in São Paulo and Deepdive is a small company owned by my husband and myself.
We use Zoho Reports for process, organisational analysis, and improvement. This means bringing in different data related to an organisational process and structure, including roles, responsibilities, systems, data, etc. We use the visualisations to identify trends and outliers in the data which helps us to find improvement opportunities.