Please share with the community what you think needs improvement with ABBYY FlexiCapture.
What are its weaknesses? What would you like to see changed in a future version?
Our basic concern is that ABBYY does not allow you to use the product unless you are a trained professional. This has been a roadblock for some of our clients because they have been okay with the pricing, but because they are not an expert on ABBEY, they are not able to use it. In the future, I would like to see integration with Google Sheets. That way, if somebody has data in another format then ABBEY can pull it out and work with it directly.
The automatic processing of invoices is not set up. We had to invent our own way of handling this. For example, if the invoice is not recognized successfully then it goes to a verification station for a person to verify whether everything is ok. But, there are no predefined solutions for this. They should have some basic types of different projects already in place, which would allow you to just take a template and customize it for your needs. We had to do all of this from scratch. It was a difficult job because ABBYY consultants are very expensive. You do not have any other consultants that really know the details, and then you have to figure that out all by yourself. It is tough. It's not just about having the product but having some examples on how to use it. Thre is not much help available on Google or from ABBYY on how to use this solution, and it would be helpful if there were more examples available. This solution should have better integration with RPA solutions such as Blue Prism.
What do you like most about ABBYY FlexiCapture?
Thanks for sharing your thoughts with the community!