Enterprise Support Specialist at teamone technologies pvt ltd
Real User
Top 5
2023-05-25T07:46:00Z
May 25, 2023
The pricing policies could be improved. So in future releases of the product, I would like to see better pricing, primarily. In the future releases, it would be great to have system protection and vulnerability assessment as additional features.
Chief Operating Officer at a tech services company with 51-200 employees
MSP
Top 10
2023-04-27T15:31:00Z
Apr 27, 2023
Acronis comes out with many features and functions that most people don't use. They should provide more training so that people can leverage these options. Acronis keeps introducing new features that most people are not aware, or they are not encouraged, or they are not informed. So typically, what happens is that I install cloud backup, and my backups are going on. I don't try to innovate on that any further. But Acronis keeps bringing in features. They should educate the customers so that they can benefit from it. There is more room for improvement in the training.
Technical Support Engineer at a tech services company with 11-50 employees
Real User
Top 5
2023-02-15T15:47:00Z
Feb 15, 2023
What's lacking in Acronis Backup Cloud is a unified dashboard or console that lets you see the backup status of all clients. Currently, each client has his dashboard for status monitoring, but I want Acronis Backup Cloud to implement a unified console or dashboard for monitoring. Compared to Veeam Backup & Replication, Acronis Backup Cloud lacks the Hyper-V replication feature present in Veeam Backup & Replication.
Acronis Backup Cloud can improve by having fewer updates and patches to the solution. Additionally, should improve the functions that already exist in the solution rather than add new ones.
Head of Infrastructure & System Department at a integrator with 51-200 employees
Real User
2019-11-21T10:01:00Z
Nov 21, 2019
With the previous version, it was possible when having a cloud solution, to back up the data on-premises. Now it is no longer possible, and I don't really know why. When we have the cloud subscription we have to pay to have on-premises capabilities. That is not really ideal for customers. To make the solution better, the pricing should be a big consideration. When I'm talking about pricing, I'm addressing specifically the African market. Most of the time pricing causes our customers to back away. Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly.
There could be some changes done to the action page to simplify it. For example, when you want to do any actions with VM there could be more informative on the actions being done. Currently, there are just icons with no description of what the option does. The last improvement I would like to see is more information on the stages you are currently on and continually as you go through the process.
I would recommend for them to improve reporting. There should be better customer and partner support. Both are very bad at this moment. The product looks promising and we are eagerly waiting for further releases with cybersecurity tools as well.
Acronis Cyber Protect Cloud unifies backup, anti-malware, antivirus and endpoint management capabilities (such as vulnerability assessments, patch management, remote access and monitoring, etc.) in one integrated, easy-to-use solution designed for service providers. All your infrastructure is managed through a single console and you need just one agent on an endpoint to take advantage of all capabilities. The unique integration enables service providers to reduce complexity and make security...
The pricing policies could be improved. So in future releases of the product, I would like to see better pricing, primarily. In the future releases, it would be great to have system protection and vulnerability assessment as additional features.
Acronis comes out with many features and functions that most people don't use. They should provide more training so that people can leverage these options. Acronis keeps introducing new features that most people are not aware, or they are not encouraged, or they are not informed. So typically, what happens is that I install cloud backup, and my backups are going on. I don't try to innovate on that any further. But Acronis keeps bringing in features. They should educate the customers so that they can benefit from it. There is more room for improvement in the training.
What's lacking in Acronis Backup Cloud is a unified dashboard or console that lets you see the backup status of all clients. Currently, each client has his dashboard for status monitoring, but I want Acronis Backup Cloud to implement a unified console or dashboard for monitoring. Compared to Veeam Backup & Replication, Acronis Backup Cloud lacks the Hyper-V replication feature present in Veeam Backup & Replication.
Acronis Backup Cloud can improve by having fewer updates and patches to the solution. Additionally, should improve the functions that already exist in the solution rather than add new ones.
Technical Support /Partner Support is Bad. They need significant improvement
Technical support could be improved, they're not very timely in their response.
I would like to see enhancements made to the security.
With the previous version, it was possible when having a cloud solution, to back up the data on-premises. Now it is no longer possible, and I don't really know why. When we have the cloud subscription we have to pay to have on-premises capabilities. That is not really ideal for customers. To make the solution better, the pricing should be a big consideration. When I'm talking about pricing, I'm addressing specifically the African market. Most of the time pricing causes our customers to back away. Technical support needs improvement. They are too slow to respond, and when it comes to backups, it's critical to deal with issues quickly.
The solution could improve by being more user-friendly.
The technical support could be improved. When you create a ticket, the responsiveness you would expect is lacking.
There could be some changes done to the action page to simplify it. For example, when you want to do any actions with VM there could be more informative on the actions being done. Currently, there are just icons with no description of what the option does. The last improvement I would like to see is more information on the stages you are currently on and continually as you go through the process.
I would like to have support for agentless backup, where you don't have to install an agent on the host.
I would recommend for them to improve reporting. There should be better customer and partner support. Both are very bad at this moment. The product looks promising and we are eagerly waiting for further releases with cybersecurity tools as well.
Technical support needs to be improved because they do not respond in a timely fashion.