A customer expressed dissatisfaction with the color of the switches, preferring black over the current color, which is close to white. While the color is not a personal concern, my earlier preference was for all products to be extendable in one large stack since some equipment limits stacking to four elements instead of eight.
SNOC Service Delivery Engineer at a financial services firm with 10,001+ employees
Real User
Top 5
2023-05-04T03:12:00Z
May 4, 2023
I am not sure from the client's perspective what can be improved in the tool. From my perspective, service provisioning in the solution needs to improve. One of the things I noticed is the physical components that need to be improved. In general, the way the product is put together is not well done. For instance, in Cisco, things come together very nicely. Also, from a price point perspective, the product is very different from the other solutions. One of the things that Cisco does a lot better than Alcatel is the way that products are put together, especially in terms of how the brackets fit or the way switches are mounted. Also, components that need to be removable components so that they can provide a better view in general to its users, like Cisco.
There is no OEM support in India so RMAs need to be sent to France, which takes a long time if the hardware is faulty. Having regional support in India would be very helpful.
Find out what your peers are saying about Alcatel-Lucent Enterprise, Cisco, Hewlett Packard Enterprise and others in LAN Switching. Updated: April 2024.
What is a LAN switch? LAN switches are devices that connect different components of a network. They take data that is moving through the network architecture and make sure that it arrives at the device that is designated as its ultimate endpoint. LAN switches are a very specific class of network switches. They connect network devices across a limited area. This network could be the size of a segment of a single building or a small campus that spreads out over several miles. LAN switches are...
A customer expressed dissatisfaction with the color of the switches, preferring black over the current color, which is close to white. While the color is not a personal concern, my earlier preference was for all products to be extendable in one large stack since some equipment limits stacking to four elements instead of eight.
I am not sure from the client's perspective what can be improved in the tool. From my perspective, service provisioning in the solution needs to improve. One of the things I noticed is the physical components that need to be improved. In general, the way the product is put together is not well done. For instance, in Cisco, things come together very nicely. Also, from a price point perspective, the product is very different from the other solutions. One of the things that Cisco does a lot better than Alcatel is the way that products are put together, especially in terms of how the brackets fit or the way switches are mounted. Also, components that need to be removable components so that they can provide a better view in general to its users, like Cisco.
There are some issues with the network firmware being deleted from the switches.
If the integration is not available, we look for a third-party solution. I would like to see better third-party integration with third-party systems.
I can't think of anything that needs to be improved.
There is no OEM support in India so RMAs need to be sent to France, which takes a long time if the hardware is faulty. Having regional support in India would be very helpful.