We just raised a $30M Series A: Read our story
2018-12-04T07:57:00Z

What needs improvement with Alert Logic?

0

Please share with the community what you think needs improvement with Alert Logic.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
Guest
77 Answers

author avatar
Top 10LeaderboardConsultant

Its menu is not very intuitive. I would like to see the user menu expanded a bit. The user menu is very layered, and because of the layers, you have to go down a path that is not very intuitive.

2021-03-08T09:56:27Z
author avatar
Top 5LeaderboardReal User

One pain point we have, for example, is if the search keyword is related inside an XML, we will get an XML. If it is a normal log, however, you will get a null pointer exception or something, and we don't get the complete trace. We will just get a few lines only. It would be ideal if we could get a complete trace. There just needs to be more transparency around error tracing. We'd like to have triggered alerts sent to us so we see errors quicker.

2021-03-08T09:56:25Z
author avatar
LeaderboardReal User

This product needs to mature more. While it is a good product, there are some areas where it needs work. If this is a cloud service, I shouldn't have to tell them how to develop analytics to tell me this is what is going on. They should be able to do it. Over time, their own system should be able to identify, "This is something that is a continuous thing with a particular user or company." Or, I should be able to click on it being able to "ignore" it, dropping it completely. It should be smarter than what it is, and it is not.

2018-12-11T08:31:00Z
author avatar
MSP

The documentation, especially with the initial setup, needs improvement.

2018-12-11T08:31:00Z
author avatar
LeaderboardReal User

This product needs to mature more. While it is a good product, there are some areas where it needs work. If this is a cloud service, I shouldn't have to tell them how to develop analytics to tell me this is what is going on. They should be able to do it. Over time, their own system should be able to identify, "This is something that is a continuous thing with a particular user or company." Or, I should be able to click on it being able to "ignore" it, dropping it completely. It should be smarter than what it is, and it is not. I would like to see it do initial scans and start capturing data, which it will truly analyze, not just be a reporting system saying, "Here is an email. Here is an email. Here is an email." Thus, I can get 5000 emails, and if you get 5000 emails in ten minutes, you have no emails because they are no good. All they are doing is filling up your inbox. If one good email comes out of those 5000, you miss it. This might be on us as far the configuration, but then this goes back to the compute side in the cloud where they should be able to identify, "We have a lot of user lockouts." They should be able to go into their code, making this an automated process, not manual. They should use smart technology, not just put a box together, and say, "Go get the information." The product is not ready to be put into our AWS environment because we have SAP. We're already having some issues, not related to AWS or Alert Logic. We have our own issues it that we are trying to iron out. Since the Alert Logic hardware is not helping us anyway, moving it to the cloud as software, would not really make a difference for us.

2018-12-11T08:31:00Z
author avatar
LeaderboardReal User

They have ideas and email you whatever they find, but they don't have a dedicated security team who will work on an attack or a specific security instance. As an MSP, it is better if we can hand off the security stuff over to a third-party or some other dedicated security people, and we can just focus on AWS-related products and improving our infrastructure.

2018-12-09T08:34:00Z
author avatar
LeaderboardReal User

I would like more data on the alert payload. It would be good to have the ability to customize the alert payload to add whatever data that we want on there. Right now, it is a bit limited.

2018-12-04T07:57:00Z
Find out what your peers are saying about Alert Logic vs. Arctic Wolf AWN CyberSOC and other solutions. Updated: November 2021.
552,695 professionals have used our research since 2012.