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2020-03-09T08:07:54Z

What needs improvement with Alibaba Cloud?

4

Please share with the community what you think needs improvement with Alibaba Cloud.

What are its weaknesses? What would you like to see changed in a future version?

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33 Answers

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Top 5Real User

The majority of the tools and processes, in general, have a lot of room for improvement. I think, in general, things are there, but they're not good enough. Customer support could also be better.

2021-03-26T07:23:09Z
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Top 5Real User

From the improvement point of view, there are lots of issues that we are facing. In all the areas, it seems like it is not mature. For example, a customer wants to provision some VM that has many configurations. If I want to show the price to the customer, it is very challenging. The SDK that Alibaba has provided is very limited. We can have the pricing for VM, but we cannot have pricing for RDS databases or some other services. This is a big concern area for us. They should put more effort into the SDKs or APIs that they provide, for example, pricing APIs or pricing SDK. They do not provide support for most of the services they provide. For example, if I want to get the price of MongoDB, that SDK is not available from Alibaba. Similarly, robust API support is required for S3, which is OSS or Object Storage, so that we can read the data in a faster manner, for example, in chunks. We have raised many issues with the Alibaba support team, and they have been fixing the issues after we report them.

2020-11-22T15:44:35Z
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Top 5Real User

We use Azure and Huawei as well, and, from an ease of use perspective, those two are much better. Alibaba should work to make the solution simpler like them. The interface could be more user-friendly. From a performance point of view, Huawei and Azure are faster. Alibaba isn't as good.

2020-03-09T08:07:54Z
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