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2018-07-23T06:38:00Z

What needs improvement with Arcserve UDP?

6

Please share with the community what you think needs improvement with Arcserve UDP.

What are its weaknesses? What would you like to see changed in a future version?

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77 Answers

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Top 5LeaderboardReseller

The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself. For example, if there are 50 users connected in the network at 12 o'clock and the backup is not scheduled. At this time the network offices are going to have performance issues when it is doing a backup. Having a feature to auto-schedule a time when the network is not being used often would be beneficial. The solution has a deduplication feature but while sending the data over the network it is not utilizing this feature. This could be improved in the future.

2021-06-20T10:08:32Z
author avatar
Top 20Real User

Customer service and support need to be improved. Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue. We have also had trouble with the tape sorter. We have complaints about the simplicity of this product. They have the agent-based and agentless setup options, and there have been issues that meant we could not utilize Arcserve after a catastrophe with our network.

2020-07-15T07:11:32Z
author avatar
MSP

Taking a snapshot level backup with this solution is very slow compared to other products. The speed of this needs to be improved. In the most recent version of premium plus the replication has been removed, and it should re-added to the solution. It is a big selling point. It would be nice to have more features included with the ransomware protection. The interface needs to be more user-friendly.

2019-08-08T07:02:00Z
author avatar
Reseller

It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration. I would like to see an integrated solution from Arcseve to replicate it to the Azure environment of Arcserve itself, an environment set up by Arcserve ready to connect to the UDP software. It should be a plug and play to replicate the data to an Azure of Arcserve itself.

2019-08-08T07:02:00Z
author avatar
Real User

The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week.

2019-08-04T07:38:00Z
author avatar
Real User

Every time I change the disc, I have to do a full backup. But, we were serviced for this, and it appears to not be doing this anymore.

2018-10-21T07:40:00Z
author avatar
Real User

* We cannot restore each user's mailbox. Each user's mailbox should be independently restorable. * This solution is very slow. If you select all of the servers, it runs for a long time. Even a full night is not enough to perform a backup. It needs to be faster. * We are using a Linux server and a Windows Server, and those servers should be supported, as well as SQL Database, mail databases, and file servers. * If anything happens to one server we should be able to switch to another server.

2018-07-23T06:38:00Z
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