2017-04-26 17:38:00 UTC

What needs improvement with Aruba Wireless?


Hi Everyone,

What needs improvement with Aruba Wireless?

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3131 Answers

author avatar
Reseller

Aruba Wireless has already improved all that we need. There is a new version, 8.x, that provides a mobility controller. They probably upgraded their cloud servers. We have Mobility Manager. The idea is to have a mobility-based machine that can manage a controller around the company. For a more senior tool, a local application monitoring related to IoT vendors would be useful. Because the company is stable, they have good quality.

2019-05-23 06:19:00 UTC
author avatar
Reseller

I would like to be able to customize Captive Portals.

2018-07-30 09:01:00 UTC
author avatar
Top 20Real User

There is so much licensing, you literally pay for every solution, add-on, or cool feature. Compared to others, we were in the middle with pricing, but as you start to invest more into features it will get very pricey.

2018-03-12 23:11:00 UTC
author avatar
Top 5LeaderboardUser

The urgent areas of improvement would be customer support, better tuned default settings, and documentation. Aruba’s TAC support for us has been frustrating most of the time, as there is a clear language/dialect barrier when speaking or emailing a TAC representative. We’ve found that we have more emails (which equates to longer resolution time) than typically needed to cover certain questions and updates – as the TAC directions and instructions were either incomplete or we couldn’t understand what they were referencing. There have been occasions where a local Aruba rep, has had to step in for the TAC due to this problem. Out of the box the Aruba gear (at least with the IAP-225 APs) comes with all of the marketing promised higher throughput settings (which causes issues such as CCI) enabled such as (but not limited to): 80 Mhz channel width (which anybody rarely uses), all 2.4 Ghz channels enabled, and high transmit power turned on. Many of these settings are used rarely in most deployments, and will need to be tuned. Aruba should enable 40 Mhz channels, only enable channels 1,6,11 on 2.4 Ghz, and set the power lower – as this will give most deployments a better chance at succeeding. This would benefit those who just put them in and call it a day or have little to no knowledge on the inner-workings of RF. This isn't an Aruba only problem, many of the wireless vendors do this, and the community has asked for this to change – however, I felt it was worth noting. Aruba’s documentation is pretty good, however there are cases where something is recommended by a TAC or an Aruba engineer that cannot be found in their documentation for the product itself, or their best practices guides (often referred to as Validated Reference Designs – VRD). The things that we've had to change/rethink but weren't in the documentation are: cluster sizes, standard L2 VLAN, disabling L3 Mobility, and client match.

2017-04-26 17:38:00 UTC
author avatar
Top 5LeaderboardReal User

Analytics and big data.

2019-03-22 16:09:00 UTC
author avatar
User

* They should provide usage guides and solutions to frequent problems. * A telephone line dedicated to technical support for not-so-skilled users.

2018-09-14 15:15:00 UTC
author avatar
User

* They should simplify the configuration flow. * Additional detailed reporting for client traffic would be a great addition.

2018-08-30 02:36:00 UTC
author avatar
Real User

What I would like to have with these kinds of devices is the most enhanced security. For example, if I could apply security from wireless devices, that would be great. I would also like more enhanced reports on user adoption, who is getting what bandwidth. That is the kind of report I should be getting.

2018-08-09 07:01:00 UTC
author avatar
Real User

The management system would be better if it were more polished, if it had a better interface like, for example, Meraki.

2018-07-29 06:51:00 UTC
author avatar
Real User

I would like to see more security features. Also, it should have more than one, maybe five, access points. Wherever we go, we should get the same speed continuously, without disconnecting.

2018-06-24 06:46:00 UTC
author avatar
Real User

The speed could be better. I heard that Aruba is trying to shape the speed inside the wireless controller, but that has not been adopted yet. If they put some kind of mechanism inside the wireless controller for the speed such that, "Okay, this many users will have 20 by 20, 20 in the upload, 20 in the download. Just this many users. And this many users will have this type of speed or that type of speed." I think it would be very good if they actually bring that functionality inside the wireless controller. I would also like to see stable firmware.

2018-05-28 09:18:00 UTC
author avatar
User

* Needs integrated wired, which is not traditional HPE. * The new 8400 failed at Lab, plus its integration with Aruba Central. * Needs a good enterprise story, including branches and campuses.

2018-04-02 14:46:00 UTC
author avatar
Consultant

Some additional reporting features about the clients would be nice when not combined with the AirWave management package.

2018-03-19 12:02:00 UTC
author avatar
Real User

The Aruba Central cloud portal needs a lot of work. It is complicated to navigate.

2018-03-19 12:02:00 UTC
author avatar
Real User

Sometimes you are not able to get an engineer on the phone on first call. There have been instances of waiting for a callback.

2018-03-18 11:19:00 UTC
author avatar
Real User

Customer service really needs to be improved. If the customer support was better, I would recommend it to others more than I do now. I say that even though we are upgrading to newer units this summer.

2018-03-18 11:19:00 UTC
author avatar
Real User

AP signal strength and price. I know this is a competitive market, but APs should not cost so much if they do not cover a large area.

2018-03-18 11:19:00 UTC
author avatar
Real User

Larger network for Aruba users and partners. I would have liked to see more manufacturer driven events and outings to drive brand recognition and familiarity.

2018-03-18 11:19:00 UTC
author avatar
Real User

Aruba has been an excellent solution. However, I am aiding in transitioning my organization to a different wireless solution due to the cost. We need to expand our network and the cost of new APs and an upgraded controller have proved to be prohibitive compared to similar solutions on the market.

2018-03-18 11:19:00 UTC
author avatar
Consultant

I believe it would benefit from more reporting, other than just a dashboard. It needs some type of report builder so you can have PDFs to show upper management what is going on in the wireless network.

2018-03-18 11:19:00 UTC
author avatar
Real User

MAC authentication against an external Radius server while using 802.1X. This feature will help the L2 devices to authenticate via external Radius servers. As L2 devices cannot do 802.1x. This feature is available in Cisco WLC, named for its MAC Filtering.

2018-03-14 20:30:00 UTC
author avatar
Consultant

Access point mounting options.

2018-03-14 08:56:00 UTC
author avatar
Real User

The ability for newer devices to easily communicate with older style APs. I wish the APs had the ability to enter in notes about a specific AP. For example, AP Mac address goes to classroom 123.

2018-03-13 07:00:00 UTC
author avatar
Real User

There is plenty of room for improvement. Reliability of a flawless upgrade after the 4.x releases is rare. There is a lot of manual intervention required lately due to random bugs. If you have a mix of APs using different firmware, it takes nothing short but an act of god to upgrade successfully. The product’s performance got worse with newer releases as well. It seems like they are adding more frivolous features and sacrificing stability and speed. The latest design of their APs removes the console port and requires purchasing an expensive proprietary cable just to access the console.

2018-03-13 07:00:00 UTC
author avatar
Real User

An area of this product that could use improvement would be the troubleshooting. At times I had to engage Aruba Support which ran some pretty complicated troubleshooting commands. I would not have been able to do with existing CLI documentation.

2018-03-13 07:00:00 UTC
author avatar
Real User

The ceiling grid mount clips have room for improvement.

2018-03-13 07:00:00 UTC
author avatar
Real User

The ARM functionality does not always seem to perform how I would like. In some cases, I have had to manually assign channels to avoid channel confusion. Overall, it is a small task to worry about.

2018-03-13 06:59:00 UTC
author avatar
Real User

The price point is pretty high compared to Ubiquiti and other equipment.

2018-03-13 06:59:00 UTC
author avatar
Real User

My biggest issue is the logging. It is hard to read when troubleshooting issues.

2018-03-13 06:59:00 UTC
author avatar
Vendor

Price.

2018-02-06 07:40:00 UTC
author avatar
Reseller

* Point-to-point deployment products * More varieties in Outdoor Access Points

2018-02-06 07:39:00 UTC
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