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2019-01-15T17:34:00Z

What needs improvement with Atlassian Confluence?

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Please share with the community what you think needs improvement with Atlassian Confluence.

What are its weaknesses? What would you like to see changed in a future version?

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1111 Answers

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Top 5LeaderboardReal User

Atlassian should rethink its withdrawal of the self-hosted version of the product. They only offer cloud-based service or the "datacenter-edition", which is quite expensive for small companies and private users. I have been using and recommending Atlassian Confluence for more than four years now, and never had to regret it until the end of 2020, when they suddenly got this cloud madness. Not only does the cloud version come nowhere near the responsiveness of the self-hosted version (which is a matter of course, as self-hosted servers are within the LAN with single-digit milliseconds of round trip time, whereas cloud-hosted servers will always have 20+ ms), but also it requires a customer to entrust their data to a third party, which is in many cases a no-go. The only way out would be to buy the "datacenter edition" and thus spend a whole lot more money on the product. This may be what Atlassian intended in the first place and if so, shame on them. With that, I will no longer recommend the product, as I am opposed to the cloud-first hype. Our data should be our own and we should be free to decide where we store them.

2021-06-04T11:58:00Z
author avatar
Top 10LeaderboardReal User

Space maintenance could be made a little more user-friendly.

2020-10-08T07:25:20Z
author avatar
Top 20Real User

With respect to Confluence, it would be interesting if they had graphical templates that allowed typical agile ceremonies to be documented better. For example, one of the agile cadences that we regularly run is risk roaming. Confluence, as of now, doesn't provide any kind of graphical support for creating a two-by-two portfolio matrix design or even something similar. Basically, Confluence is heavily text-based. Some of my customers have actually started to tweak the system a bit and implement workarounds. On the screen, you can make it look as if it is a two-by-two portfolio; however, if there were templates provided, that would be great. The basic graphical templates that are used regularly in management would be fine. It would be great to see them supported in the future. In regards to Jira, it would be nice if they had two-dimensional features for backlog support. At the moment, backlog management is always a flat, one-dimensional list but our customers actually prefer having the opportunity to have that read out in a graphical fashion as well. That way, there's so much more overview and they can cluster smaller backlog items that come as a bunch. It just provides much more clarity. Jira still seems to have issues on modelling Kanban-systems - as far as I know it still doesn't support the so-called "commitment point" (i.e. creating a non-romovable time-stamp when moving a ticket onto a board) helpful in creating transparency about start- and end-time of performing an activity — similar to signing a document in writing. Think of it this way: if you take an item into a boardroom, it must be noted and signed. It should be done in pencil where the data could be erased later on, rather, it should be stamped — basically, you are not losing the data again. That is still an issue with these systems. That's one of the reasons why many teams who want to run Kanban methodology don't want to use Jira. They tend to use other software, which is able to do these sorts of things.

2020-10-07T07:04:00Z
author avatar
Top 20Real User

They can easily take on some of the features from Slack. They could try and copy Slack more and bring them into the market a bit quicker. That would be helpful for them. I would like to see integration with Slack. There could be improvements with the app ecosystem. For example, if we look at Teams, there is now an entire ecosystem. With Teams, you can essentially install any apps and do any integrations. Third-party, similar to Microsoft. It's more about integrations with third parties. That is also something that could be better. I think it can be more competitive, considering the competition they are now going to get from Slack and Teams. For example, if you look at Microsoft Teams, Microsoft is providing 365 for free with Slack.

2020-10-06T06:57:49Z
author avatar
Top 10LeaderboardReal User

Workflows is an area where it could be improved. Out-of-the-box, it does not have a good workflow solution, which is a bit odd given that there is a good workforce solution in Jira software. We had to purchase a workflow management tool off the marketplace called Kamala and that probably should not have been necessary. So, they could probably do with a bit of development on the workflows front to include a better solution out-of-the-box, but other than that, not a lot needs to be improved.

2020-10-01T09:58:00Z
author avatar
Top 20Real User

We've used a lot of time in correcting our knowledge in this product. Can't really think of a negative feature of the product. This is kind of by design, however, the lack of control in terms of editing the page to make it look the way you want it to look is an issue. It would be nice if there was more flexibility there. It's only a very constrained format you can use. You cannot change the font and you can't really make them smaller. It is by design, but it doesn't like people playing with those aspects. It's probably gone a bit too far. The inability to format the layout of a page is an issue for us. The logic for searching for pages is a bit off. I assumed it would be very smart in terms of looking at the content on your page and looking at what people clicked on. I assumed it would be like Google in that it would know what people clicked on previously when they were looking for this keyword, what page do they click on, et cetera. It doesn't. I found some detailed explanation of exactly how the search works and it's quite disappointing. It's very basic. Search largely depends on the title of your actual document. It doesn't look at the words in the document, and doesn't look at the search history, in terms of how people pick pages. It turns out that the searching algorithms are very basic. When I assumed the product was bad, it was actually due to the fact that most of the knowledge management tools have very smart searching logic. This one doesn't.

2020-09-30T08:03:29Z
author avatar
Top 20Real User

It would be good if they can continue working towards making documentation and editing as quick and easy as possible. It has got a lot of capability, but I don't know how to use it. I don't find some of the things that intuitive. Sometimes, it doesn't seem obvious to me how to use it, but it is like learning any new tool. You actually need to get trained on the tool to get maximum out of it.

2020-09-27T04:09:59Z
author avatar
Top 10LeaderboardVendor

The UI is good but bland. It could be updated a bit to make it more modern and interesting to look at.

2020-07-09T06:27:02Z
author avatar
Top 20Real User

The standard table capability is substandard and virtually unusable. However with the "Advanced Tables for Confluence" from Bob Swift, this problem was solved. The standard table functionality does not have enough functionality to document things clearly starting with colors. The other tool which is extremely useful is IO Draw although it is expensive. With these two extensions, I was able to really maximize my use of Confluence.

2019-11-18T10:32:00Z
author avatar
Top 20LeaderboardReal User

Confluence textual editor could be improved and integrated with MS Word for easy usage and better formatting of documents.

2019-03-26T16:55:00Z
author avatar
LeaderboardReal User

We let some data fields get out of control as well as some product submissions, so some type of mass maintenance capability to easily reset or restart the system without losing all configuration options would be helpful.

2019-01-15T17:34:00Z
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