2018-06-18T14:29:00Z

What needs improvement with Barracuda CloudGen Firewall?

Julia Miller - PeerSpot reviewer
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  • 114
PeerSpot user
24

24 Answers

NK
Consultant
Top 20
2023-11-08T12:25:29Z
Nov 8, 2023

We need high availability and load balancing. The product does not enable load balancing. We are looking for alternate solutions. We have multiple VPN channels with clients and sites. We need to ensure that the traffic is optimized so that the full bandwidth of the existing network is utilized. If the link goes down, the traffic must be routed without any downtime in the connection.

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Mariusz Banasiak - PeerSpot reviewer
Real User
Top 20
2023-07-27T07:47:22Z
Jul 27, 2023

While using Barracuda CloudGen Firewall, we encounter issues with VPN profiles for Windows. It could be improved.

Real User
Top 20
2023-06-13T17:41:00Z
Jun 13, 2023

The solution's interface is complex at the moment. It could be more user-friendly.

Jocelyn Wotring - PeerSpot reviewer
Consultant
Top 10
2023-04-19T18:40:00Z
Apr 19, 2023

The biggest downside is that it is quite an expensive product. So a little bit better pricing or some options for a little bit cheaper device would be nice. They are quite complex to get up and running for anything beyond a basic installation. They could do something better with their initial setup wizard to make things just a little bit easier. Besides that, they're pretty good as far as I'm concerned.

KellyWotton - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-02-16T19:05:44Z
Feb 16, 2023

It would be better if they had a trace and trap feature. It's hard for me to say anything bad about Barracuda. This is because we had a firewall go down in the town of Kirkland Lake, and it was a blown-out port, and they had an instant replacement.

Ruud Jansen - PeerSpot reviewer
Consultant
Top 10
2023-01-11T13:24:01Z
Jan 11, 2023

I would like to see the connection improved. We now have a one gigabyte connection and the old firewall has 500 MBs. That's not enough, which is why we are also buying a new firewall for at least one gigabit, which will give us a faster line and faster internet. In the next release, I'd like to see more security for viruses and similar things and also block DDOS.

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MC
Real User
Top 10
2022-10-31T21:43:28Z
Oct 31, 2022

They have a very complicated interface. It's very hard to learn. The administration interface should be more intuitive or easier to use. They should also include bundle training. That would be a benefit. The initial setup is complex.

CJ
Reseller
Top 5Leaderboard
2022-10-18T10:02:00Z
Oct 18, 2022

The price could be better. The problem is that the network security landscape is very dynamic. New threats come in daily, and new approaches must be made. However, we haven't encountered anything Barracuda CloudGen Firewall couldn't handle so far.

Andrea Andrea - PeerSpot reviewer
Reseller
Top 5
2022-06-16T16:59:37Z
Jun 16, 2022

The management program is something that only certain people understand. It does its own logic sometimes. It's very hard to use it. Barracuda is complex in terms of doing simple things. It could be more user-friendly. It needs to be more logical. The price is a bit higher than other vendors.

AN
Real User
2022-01-03T15:23:00Z
Jan 3, 2022

There is room for improvement in * performance * the support language. The support they're providing right now is from a different country, and in our country, there are people—network admins and IT heads—who don't speak English properly. So Barracuda needs to provide support agents who speak additional languages, such as Bangla. Another problem with Barracuda, in my experience, is the appliance lifetime. For example, the policy for the X300 device that they sold to us was that you renew every year and, after the third year, you get a new appliance. But after the third year, they made the device obsolete. So instead of getting the next one free, they charged me for a new one. This kind of bad sales practice is not appreciated.

KS
Real User
2021-05-19T12:01:15Z
May 19, 2021

The biggest issue that I have with this solution is that it is not super intuitive. Once you know what to do, things make sense, but you can't just open the program and start doing things. It would be great if there was a little bit more guided usage inside the program.

MS
Consultant
2020-11-20T09:03:16Z
Nov 20, 2020

The administration UI could be better. It should also have better application detection policies.

RM
Real User
2020-07-13T06:55:46Z
Jul 13, 2020

The solution could be improved with visibility into the traffic about what's happening at a given time. I think the analytics are weak and although it appears to be doing its job, it's difficult to know exactly what it's doing. I would like to see complete, real time and historical playback of all traffic and the amount of bandwidth utilized by each network.

WM
Reseller
2020-07-13T06:55:38Z
Jul 13, 2020

I think the command line could be improved. In Cisco, Palo Alto and Juniper, the command line is a little more friendly. Everything I do is command line, I don't use a GUI interface. So you get used to using commands in the command line that have better command line tools.

MR
Consultant
2020-04-05T09:13:20Z
Apr 5, 2020

The interface should be more user-friendly and it should be easier to configure. Its configuration are divided per module/service. You will have Firewall service, VPN module and others service. Each services are under 1 server tree. You have to configure at different tabs to make it functions which I found easy to get confused. There are no wizard for guided configuration. You have to depend on their manual at barrcuda campus. Fortunately the manual is quite comprehensive. The inclusion of a load-balancing capability in the future would be helpful.

Mariusz Banasiak - PeerSpot reviewer
Real User
Top 20
2020-03-25T07:03:00Z
Mar 25, 2020

Technical support could be more reliable and more professional. I would like to see better support for switching between internet devices.

KL
Real User
2020-02-26T05:55:55Z
Feb 26, 2020

There is always room for improvement on the solution. Their client VPN is not always working that well, so on computers specifically that could be something to change. It is pretty expensive, but I think all of the solutions are, so it's something that's expected. There are some bugs that are in the program. Occasionally when there are updates, there's a bug or two that you might find that cause issues. There was a major issue for a while, and I don't know if it's fixed yet with a third-party VPN provider. If you have another brand of VPN where you have to put an SSL VPN between two devices, Barracuda doesn't support that at a certain point. You can't actually build the VPN between Barracuda and a different device of a different brand.

RO
Real User
2020-02-09T08:17:00Z
Feb 9, 2020

Improvement should focus on fixing vulnerabilities. One of the issues with firewalls is that they don't dynamically update. If you experience an attack it can take a very long time to find a solution. It's the same issue with the Microsoft operating system which has all kinds of vulnerabilities and they put patches on to fix them. Firewalls are similar. It would be great to see a sharing of information but this is unlikely to happen. Everything in the industry is proprietary. It's similar to Dell computers, everything is proprietary and Barracuda is the same. They want to protect what they're doing with the firewall and so they don't want you to know how they work. For the user, there are tech people like network managers and security managers who won't share information about their vulnerabilities so you'll never know what's wrong. You know enough to use the product but not enough to enable you to solve the real security issues. At some point, they'll probably need to develop frequency hopping to make hacking more difficult.

VL
Consultant
2019-08-26T06:42:00Z
Aug 26, 2019

I would like to see a more user-friendly dashboard and an easier interface.

HT
Real User
2019-05-29T14:13:00Z
May 29, 2019

The technical manuals, at times, have images that don't match the actual screens and are not always as clear as they could be on the configuration. This requires a call to their very good support department.

RO
MSP
2019-04-23T08:23:00Z
Apr 23, 2019

We would like to see a solution that is focused on container deployment, which is very important right now. Clients are looking at those kinds of deployment more often, so it has become a center of focus.

JT
Real User
2018-12-11T08:31:00Z
Dec 11, 2018

To start working with spam, it takes a while because the product has to see that multiple emails are coming in with all the spam. If it could reduce that amount of time, then we would reduce the amount of users who are receiving spam.

ML
Real User
2018-12-11T08:30:00Z
Dec 11, 2018

The usability for the administrator's experience needs improvement. My system administrator has some questions about its overall connectivity and flexibility. I would like to see UI improvements in the next release.

TR
User
2018-06-18T14:29:00Z
Jun 18, 2018

The unit seems to be handling our 150MB pipe okay, but logger refresh leaves a bit to be desired. A rule for email announcements, when configured hits occur, would be a great improvement for a more efficient experience.

Barracuda CloudGen Firewall is a comprehensive network security solution that provides advanced protection for organizations of all sizes. It offers next-generation firewall capabilities, including application control, intrusion prevention, and web filtering.  With its integrated VPN functionality, it ensures secure remote access for employees. CloudGen Firewall also includes advanced threat intelligence, leveraging real-time updates to detect and block emerging threats. Its centralized...
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