Please share with the community what you think needs improvement with Barracuda CloudGen Firewall.
What are its weaknesses? What would you like to see changed in a future version?
The interface should be more user-friendly and it should be easier to configure. Its configuration are divided per module/service. You will have Firewall service, VPN module and others service. Each services are under 1 server tree. You have to configure at different tabs to make it functions which I found easy to get confused. There are no wizard for guided configuration. You have to depend on their manual at barrcuda campus. Fortunately the manual is quite comprehensive. The inclusion of a load-balancing capability in the future would be helpful.
Technical support could be more reliable and more professional. I would like to see better support for switching between internet devices.
There is always room for improvement on the solution. Their client VPN is not always working that well, so on computers specifically that could be something to change. It is pretty expensive, but I think all of the solutions are, so it's something that's expected. There are some bugs that are in the program. Occasionally when there are updates, there's a bug or two that you might find that cause issues. There was a major issue for a while, and I don't know if it's fixed yet with a third-party VPN provider. If you have another brand of VPN where you have to put an SSL VPN between two devices, Barracuda doesn't support that at a certain point. You can't actually build the VPN between Barracuda and a different device of a different brand.
Improvement should focus on fixing vulnerabilities. One of the issues with firewalls is that they don't dynamically update. If you experience an attack it can take a very long time to find a solution. It's the same issue with the Microsoft operating system which has all kinds of vulnerabilities and they put patches on to fix them. Firewalls are similar. It would be great to see a sharing of information but this is unlikely to happen. Everything in the industry is proprietary. It's similar to Dell computers, everything is proprietary and Barracuda is the same. They want to protect what they're doing with the firewall and so they don't want you to know how they work. For the user, there are tech people like network managers and security managers who won't share information about their vulnerabilities so you'll never know what's wrong. You know enough to use the product but not enough to enable you to solve the real security issues. At some point, they'll probably need to develop frequency hopping to make hacking more difficult.
I would like to see a more user-friendly dashboard and an easier interface.
The technical manuals, at times, have images that don't match the actual screens and are not always as clear as they could be on the configuration. This requires a call to their very good support department.
We would like to see a solution that is focused on container deployment, which is very important right now. Clients are looking at those kinds of deployment more often, so it has become a center of focus.
To start working with spam, it takes a while because the product has to see that multiple emails are coming in with all the spam. If it could reduce that amount of time, then we would reduce the amount of users who are receiving spam.
The usability for the administrator's experience needs improvement. My system administrator has some questions about its overall connectivity and flexibility. I would like to see UI improvements in the next release.
The unit seems to be handling our 150MB pipe okay, but logger refresh leaves a bit to be desired. A rule for email announcements, when configured hits occur, would be a great improvement for a more efficient experience.