2019-02-13T08:31:00Z

What needs improvement with Barracuda Email Security Gateway?


Please share with the community what you think needs improvement with Barracuda Email Security Gateway.

What are its weaknesses? What would you like to see changed in a future version?

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66 Answers

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Top 5LeaderboardReal User

We had a case where right before a link was redirected and there was no chance to ignore it. A few days ago there was a feature request to clean and redirect a link because it was a false positive. Let us say false positive in the link protection and there's no easy way to correct it.

2020-03-16T06:56:00Z
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Top 10Real User

The technical support service is outsourced and the accents are difficult to understand, even for people like us from the same region. The reporting can be improved. The user interface needs to be more responsive. The performance of the actual device is pretty good but the interface lags sometimes.

2020-02-06T11:37:19Z
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Top 5LeaderboardReal User

One aspect of the product that can be improved is the availability of support. We don't have the availability of support 24/7, and it takes some time to get answers. These technical support people are in some other country, and our time zone is not supported. We have to often give them remote access to resolve issues, so potentially it is a security risk also. Sometimes clients who we resell to will not accept that risk because you are opening a secured doorway to the internet. That can be a bit of headache in those cases, which we end up having to work-around. Actually the rest of the product is very good and it is otherwise meeting our requirements. I would only hope they would provide better support in our country.

2019-09-15T16:44:00Z
author avatar
Real User

The pricing of this solution could be improved. The reports are standard, and it would be nice to be able to customize them. It would be nice if the appliance itself was scalable, rather than having to replace it.

2019-06-13T12:36:00Z
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Top 5LeaderboardReal User

Two improvements that are needed include an enhancement in the proxy feature, as well as the ability to more fully automate patches and updates.

2019-04-26T20:00:00Z
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Real User

We had an incident where we didn't want to receive any emails or spam from a certain site and email address. We selected the mail ID, and we send it to Barracuda for analysis to see if it's spam or something like that. As of now, we haven't gotten any update or notification as to what happened with it. I would like to see there be better implementation.

2019-02-13T08:31:00Z
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