Please share with the community what you think needs improvement with BeyondTrust Endpoint Privilege Management.
What are its weaknesses? What would you like to see changed in a future version?
The help system should be improved to provide a quick help guide with each tab within the solution, which explains what each particular function does. This would help because sometimes, you can get lost and you find yourself going back to see what the functions do. Have at least a very small hint for some of the key functions would go a long way to help with deploying and using the system. Better pricing would help this solution to grow in the Nigerian market.
The deployment process should be clarified or made simpler. It would be helpful if the solution had in-app tutorials for users to look at as they progress through the system. Sometimes we get lost and need to go back to check what exactly the function was. There should be small hints around major key functions. It would go a long way in speeding up the deployment process.
There are a few points that are lagging in the technology and I think updated versions should be available more frequently. So the program updates are very rare and the frequency is too far apart to take care of bug fixes and adding the latest features.
This depends on the client. Some clients find the granular approach a lot better than the simplified approach and some clients prefer the simplified approach better than the granular approach. Depending on the type of organization and type of information that must be protected, there are obviously different requirements.
One issue, especially when you deploy HA actively and passively, is the synchronization. Usually, there is a large delay between the sync. The biggest problem is that it takes at least 14 minutes to detect that the primary is down. That is 14 minutes of downtime, which is a huge amount of time, especially for our enterprise customers. That delay should be reduced. The other area to improve is that they rely on MS SQL servers only. You cannot have any other database behind them. They have to be on MS SQL. If they can do something about these issues, this would be a better alternative for some customers. In terms of software, BeyondTrust should work on other operating systems other than Windows and support non-Windows operating systems also.
If you are specifically dedicated to Privileged Access Management, the definitions are a bit unclear throughout the world. I have been in contact with engineers around the world, in Canada, the U.S, and the U.K as well. Everyone has quite a different definition for Privileged Access Management or Identity Access Management or Identity Management. Because of the definition of PAM, I don't think they can provide anything in addition to what has been defined. If you want to include anything else in this product, it will deviate from the boundaries of PAM.
It should support XWindows Remote Desktop Access Protocol for Linux/Unix. I would like more connectors for other security software/systems. A password is needed to access their security systems.
All products have room to improve. I would like to see support for many more systems, such as AS400.
It only has limited support for Mac.