2019-06-12T13:17:00Z

What needs improvement with BMC Helix Discovery?

8

Please share with the community what you think needs improvement with BMC Helix Discovery.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
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33 Answers

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Top 5Real User

The CMDB could be improved. Getting data from the CMDB is the greatest challenge. Also, integration with the system, the platform itself, can be difficult. For best results, you need to integrate with internal vendors.

2021-05-21T17:37:35Z
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Top 5Real User

The monitoring tools could be more stable. Their TrueSight offering isn't as good as it could be.

2021-04-01T09:44:51Z
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Real User

I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well. There should be more education to the customer that while you can set this tool up and walk away from it, just like any other IT tool, it requires care and feeding as your environment grows and your technology library scales out. You need to sit down and think about how do you manage your asset library. Sure, you can collect everything, but is there a business case for everything you're collecting? Maybe there is some rudimentary training, or some rudimentary thought leadership, which needs to be provided around it. Because while you can discover everything, it doesn't mean you should.

2019-06-12T13:17:00Z
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