2019-06-12T13:17:00Z

What needs improvement with BMC Helix Discovery?

Julia Miller - PeerSpot reviewer
  • 0
  • 19
PeerSpot user
14

14 Answers

Sam Roberts - PeerSpot reviewer
Real User
Top 10
2023-08-30T12:19:54Z
Aug 30, 2023

The license model could be more flexible and cheaper pricing.

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Faisal-Syed - PeerSpot reviewer
Real User
Top 20
2023-07-17T08:33:44Z
Jul 17, 2023

It's very easy to use the solution if you are configuring a domain-based Windows environment. Still, if you want to discover some Linux-based environments, it's a little tricky. BMC Helix Discovery needs more customization options.

RajuM - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-07-12T07:48:07Z
Jul 12, 2023

The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data.

NC
Real User
Top 5
2023-05-17T16:26:00Z
May 17, 2023

There are certain limitations in the mapping feature of the solution.

VarunPandey - PeerSpot reviewer
Real User
Top 10
2023-04-25T10:59:00Z
Apr 25, 2023

The product is not fully automated. The solution should add a little more automation for vertical mapping.

Shirish Kamalapurkar - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-02-22T12:06:36Z
Feb 22, 2023

The solution should have different portals and logins for each customer so only that customer's assets show. As a service provider, we manage multiple customers so would prefer to view their assets separately.

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Shahriyar Atayev - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-01-10T12:11:00Z
Jan 10, 2023

We would like updates more often. The virtual appliance with agentless discovery is very good and simple and doesn't need any improvement. It will be better if the Nutanix architecture is more detailed. I want to note the high stability and smooth operation of this system. New patches and updates are always coming and help to improve the performance of the system in a real way. I don't know what else could be improved in this system. I am always satisfied with this product's full functionality and timely updates.

SS
Real User
Top 20
2022-11-28T18:07:27Z
Nov 28, 2022

The solution is old technology and customizations are very difficult. Other Discovery tools and ITSM tools are more user-friendly for customizations. From the Discovery perspective, the solution decommissioned Drift which was used to identify variances between baseline and new CIs. Drift was used once data pushed to the CMBD. It might not have been highly used, but now Drift is gone with no replacement. From the ITSM perspective, the solution decommissioned Smart Reporting when it was only launched four or five years ago. The tool was a good analytical reporting module. It is unclear why the solution invested so much in the tool when they had no clear roadmap. They might provide some other alternative but this was not a stable move. The solution is not user friendly.

Madhurima  Singh - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-09-06T10:55:44Z
Sep 6, 2022

What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side.

CG
Real User
Top 10Leaderboard
2022-04-27T08:20:48Z
Apr 27, 2022

There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate.

AR
Real User
2021-08-19T00:08:25Z
Aug 19, 2021

While I consider the solution to be good, it should better be able to integrate with other solutions. The solution does not offer 100 percent availability, but 99 to 99.5 percent. It would be nice to see more updates to the solution. Every two months it delivers new features which contain new infrastructure and configurations.

Arben Klaiqi - PeerSpot reviewer
Real User
Top 10
2021-05-21T17:37:35Z
May 21, 2021

The CMDB could be improved. Getting data from the CMDB is the greatest challenge. Also, integration with the system, the platform itself, can be difficult. For best results, you need to integrate with internal vendors.

Arben Klaiqi - PeerSpot reviewer
Real User
Top 10
2021-04-01T09:44:51Z
Apr 1, 2021

The monitoring tools could be more stable. Their TrueSight offering isn't as good as it could be.

DH
MSP
2019-06-12T13:17:00Z
Jun 12, 2019

I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well. There should be more education to the customer that while you can set this tool up and walk away from it, just like any other IT tool, it requires care and feeding as your environment grows and your technology library scales out. You need to sit down and think about how do you manage your asset library. Sure, you can collect everything, but is there a business case for everything you're collecting? Maybe there is some rudimentary training, or some rudimentary thought leadership, which needs to be provided around it. Because while you can discover everything, it doesn't mean you should.

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 
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