OS3 Product Development Lead at a tech services company with 11-50 employees
Real User
Top 20
2023-08-28T10:27:39Z
Aug 28, 2023
The integration could be improved. Another significant area of improvement is UI. The UI is not very intuitive, and it can be difficult to use for some people. It is quite outdated, I also have a lot of customer complaints about the user interface. I also think the pricing could be a bit lower.
There isn't much scope for improvement since it is a powerful component or solution from BMC. The product's scalability is one area with certain shortcomings that need to be considered for improvement.
One area that requires improvement is the prevention of duplicates or data inconsistencies in the system. Sometimes, unknowingly, developers or customer service representatives may create duplicate CIs or assets, leading to inconsistent data. We need to implement measures to ensure that customers do not encounter such inconsistencies and duplicate records. This involves backend policies, procedures, and functional enhancements. It's crucial to provide customers with accurate data and eliminate duplicate CIs or assets. Along with that, while using the tool for network management and other functionalities, there are several features and options to choose from. To enhance user experience, we can provide customization options so that customers can easily access and utilize the desired features directly from the homepage.
I can't see which area in the solution has room for improvement because we had a dedicated team managing it, and we just used it. We were the sub-administrators with a team handling and managing the front end. However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent.
Remedy is very complex. There is room for improvement with the monitoring server area. In future releases, I would like the product to be easier to configure and set up. I would also like to have online help.
They have a feature called Smart IT, which is like an easy-interfaced use BMC for end users. Maybe if they could add more of the asset features into Smart IT, it would be more helpful to users, in terms of managing assets. If a user isn't using an out-of-the-box configuration, it can get a bit complex.
Assistant Vice President at a computer software company with 10,001+ employees
Real User
2021-05-17T15:35:20Z
May 17, 2021
Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard.
I think the way the Software Asset Management is designed makes it kind of complicated. It could be more user friendly for admins to manage. It would be helpful if someone who didn't have complete knowledge about the back end forms could manage this feature.
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset...
There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors.
Continuous improvement is recommended.
There is room for improvement in integration with various platforms. Also, the support services should be improved.
The desktop technicians face some challenges with the solution.
The integration could be improved. Another significant area of improvement is UI. The UI is not very intuitive, and it can be difficult to use for some people. It is quite outdated, I also have a lot of customer complaints about the user interface. I also think the pricing could be a bit lower.
There isn't much scope for improvement since it is a powerful component or solution from BMC. The product's scalability is one area with certain shortcomings that need to be considered for improvement.
One area that requires improvement is the prevention of duplicates or data inconsistencies in the system. Sometimes, unknowingly, developers or customer service representatives may create duplicate CIs or assets, leading to inconsistent data. We need to implement measures to ensure that customers do not encounter such inconsistencies and duplicate records. This involves backend policies, procedures, and functional enhancements. It's crucial to provide customers with accurate data and eliminate duplicate CIs or assets. Along with that, while using the tool for network management and other functionalities, there are several features and options to choose from. To enhance user experience, we can provide customization options so that customers can easily access and utilize the desired features directly from the homepage.
I can't see which area in the solution has room for improvement because we had a dedicated team managing it, and we just used it. We were the sub-administrators with a team handling and managing the front end. However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent.
Remedy is very complex. There is room for improvement with the monitoring server area. In future releases, I would like the product to be easier to configure and set up. I would also like to have online help.
They have a feature called Smart IT, which is like an easy-interfaced use BMC for end users. Maybe if they could add more of the asset features into Smart IT, it would be more helpful to users, in terms of managing assets. If a user isn't using an out-of-the-box configuration, it can get a bit complex.
BMC Remedy Asset Management could improve by adding intuitive dashboards.
Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard.
I think the way the Software Asset Management is designed makes it kind of complicated. It could be more user friendly for admins to manage. It would be helpful if someone who didn't have complete knowledge about the back end forms could manage this feature.
Improve the user experience.