Please share with the community what you think needs improvement with Broadcom DX Application Performance Management.
What are its weaknesses? What would you like to see changed in a future version?
The AI/ML is still not quite giving the right results, the right root cause analysis. That needs to be improved. They claim that they give the root cause analysis in the exact right percentage, however, we find that usually whatever the root cause analysis it shows actually isn't the actual root cause. Therefore we've found that the AI/ML is actually not working properly. That needs to be improved a lot. If I'm getting not the right root cause analysis, then definitively I have to go back and verify the different monitoring solutions to look for the root cause, which takes time. The stability could be more reliable. It would be ideal if correlations had their own dashboard. It would help to minimize the time gaps we create when we have to individually go back to check all the monitoring data points. The pricing is high. We aren't getting the value we imagined out of the product.
With respect to SQL monitoring, it would be nice to have a little more information because it doesn't provide the full statement all of the time. If it's really long then it only provides part of it. It would be nice if the parameters that were used could be reported, as currently, it doesn't. Having it monitor more of the environment would be helpful because we use applications such as Mule and Informatica, aside from the JVMs.
They can make it easier to configure.
The feedback that I have received from some customers is that they want to see more information on one screen when it comes to IT management. For example, they would like to have IP management, where it detects and shows IP conflicts on the network. Ideally, the vendor would be better helping vendors by pushing this solution. If they created webinars then it would be helpful in this regard because potential customers need to have an overview of the features and benefits that they can get from it. Technical support needs to be more responsive and address support tickets more quickly.
We have no information from our customer side that they have wished for improvements. We rely on the vendor improving strategy of the product.
User Experience is a BIG one. Integration of all of APM components into one swift deployment. Can't emphasis the above two more.
The installation could be improved. Also, they need to concentrate more on the cloud for cloud monitoring.
What do you like most about Broadcom DX Application Performance Management?
Thanks for sharing your thoughts with the community!