What needs improvement with Cherwell Service Management?

Please share with the community what you think needs improvement with Cherwell Service Management.

What are its weaknesses? What would you like to see changed in a future version?

22 Answers

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Top 5Consultant

The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved.

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* Agile delivery should be supported. * Plug-ins to JIRA would be welcome. * More fields for estimations and work done for summing up functionalities from subtask to main tasks would be helpful

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