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2018-05-23T15:52:00Z

What needs improvement with Cherwell Service Management?

3

Please share with the community what you think needs improvement with Cherwell Service Management.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
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33 Answers

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Top 5Real User

Application service mapping, GRC, SecOps, and things like that need improvement.

2021-02-17T04:00:21Z
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Top 5Consultant

The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved.

2020-01-26T09:26:00Z
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User

* Agile delivery should be supported. * Plug-ins to JIRA would be welcome. * More fields for estimations and work done for summing up functionalities from subtask to main tasks would be helpful

2018-05-23T15:52:00Z
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