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What needs improvement with Cherwell Service Management?


Please share with the community what you think needs improvement with Cherwell Service Management.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
33 Answers

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Top 5Real User

Application service mapping, GRC, SecOps, and things like that need improvement.

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Top 5Consultant

The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved.

author avatar

* Agile delivery should be supported. * Plug-ins to JIRA would be welcome. * More fields for estimations and work done for summing up functionalities from subtask to main tasks would be helpful

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