2018-05-23T15:52:00Z

What needs improvement with Cherwell Service Management?

Julia Miller - PeerSpot reviewer
  • 0
  • 6
PeerSpot user
5

5 Answers

Thobile Moeketsi - PeerSpot reviewer
Real User
Top 20
2022-08-05T12:30:40Z
Aug 5, 2022

We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.

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GI
Real User
2021-12-20T13:07:00Z
Dec 20, 2021

Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost. In the future, I would like to see the addition of chatbots to the self-service portal.

BM
Real User
2021-02-17T04:00:21Z
Feb 17, 2021

Application service mapping, GRC, SecOps, and things like that need improvement.

Thobile Moeketsi - PeerSpot reviewer
Real User
Top 20
2020-01-26T09:26:00Z
Jan 26, 2020

The solution could be more user-friendly. The workflows sometimes get complicated. The stability, specifically in the on-premises deployment model, could be improved.

it_user877374 - PeerSpot reviewer
User
2018-05-23T15:52:00Z
May 23, 2018

* Agile delivery should be supported. * Plug-ins to JIRA would be welcome. * More fields for estimations and work done for summing up functionalities from subtask to main tasks would be helpful

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