Please share with the community what you think needs improvement with Cisco Web Security Appliance.
What are its weaknesses? What would you like to see changed in a future version?
There are some problems with this solution but it's not related to this product. If a user wants to use it for other devices like mobile or smartphones, this product isn't so reliable. If you want to implement it in a track point mode, it is difficult to implement and is not so reliable. There should be more implementation.
The licensing model needs to be more flexible. How it works is that you can have from zero to 499 users at the first stage, then from 500 to 999 users at stage two, and so on. They need to be more flexible because when you exceed 1,000 users then you are supposed to deploy a separate appliance to cater to them. The technical support could use some improvement.
They need a better graphical interface, and they need a better ISE mechanism. In the next release, I would like to see the reporting features enhanced.
Technical support needs to be improved because they take a very long time and there is no communication or notification. Controlling engines at the network layer needs to handle more links or multiple links from the internet. Controlling with the applications, or more applications as part of the local applications so that it's bigger. The price should be moderated.
The price of this solution needs to be reduced. The FTD 21 model's Firepower Threat Defense does not have the multi-instance feature for the virtualization with the physical equipment. This makes it difficult to propose this solution to the customers. The issue that we are facing is, for example, if we have a project with a client, and we suggest the twenty-one series, we don't know until we have implemented it that we do not have the multi-instance feature.
The pricing is too high, so that could be improved. Also, the solution is not very compatible with other products.
I would like to see management automation in the next release.