2018-04-05T04:37:00Z

What needs improvement with Cloudflare?

Miriam Tover - PeerSpot reviewer
  • 0
  • 8
PeerSpot user
20

20 Answers

XA
Real User
Top 5
2023-12-27T09:14:50Z
Dec 27, 2023

For the free and Pro plans, they could use a simple bot to provide information to users. This would improve support, especially for less advanced users who utilize the free components.

Search for a product comparison
M.A. Faisal - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-12-14T09:39:00Z
Dec 14, 2023

It would be beneficial for us if Cloudflare could offer a scrubbing solution. This would involve taking a snapshot of my website and keeping it live during a DDoS attack, ensuring uninterrupted service for our users. DDoS attacks are typically short in duration, and having Cloudflare maintain the site's availability from its secure network would enhance the overall user experience. I would appreciate it if Cloudflare could consider implementing this feature. Many organizations already utilize similar capabilities in their CDN platforms, where a static snapshot of the web page is displayed during DDoS attacks. In terms of features, Cloudflare needs to enhance its resilience and stay more focused on adopting new technologies. For instance, solutions like F5 XC Box, Access Solution, and Distributed Cloud Solution have impressive features, and Cloudflare should strive to match and exceed those capabilities. There's a need for improvement in areas like AI-based DDoS attacks and Layer 7 WAF features. Cloudflare should prioritize enhancements in areas such as behavioral DDoS and protection against SQL injection attacks, considering the prevalent trend of public exposure to the internet for business reasons. Overall, Cloudflare needs to invest more in advancing its feature set.

reviewer9207524 - PeerSpot reviewer
User
Top 10
2023-10-11T13:34:00Z
Oct 11, 2023

Insurance Industry Modeling. Today, most companies rely on an infrastructure foundation designed for general-purpose components that feature next-generation advancements in sector reproduction. This technology is rather familiar in deployment settings of code and technology law. It should confirm audit findings of the assigned area with auditees to ensure that the audit conclusions are based on an accurate understanding of the issues.

MB
Real User
Top 5
2023-07-21T09:49:59Z
Jul 21, 2023

Cloudflare's console should be made more user-friendly.

RI
Real User
Top 5
2023-05-30T17:58:00Z
May 30, 2023

I couldn't think of buying it since I am from Tunisia. We have really strict limitations to buying internationally. So our bank cards are available only in Tunisia. When you own a company, the bank allows you to buy things from outside of Tunisia. Even if I wanted to, I wouldn't be able to buy Cloudflare in my country. The aforementioned details can be considered for improvement.

MR
Real User
Top 5Leaderboard
2023-05-05T18:51:00Z
May 5, 2023

The product needs to improve its automation.

Learn what your peers think about Cloudflare. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
MG
Real User
Top 10
2023-03-14T10:26:22Z
Mar 14, 2023

In the last two years, there has been a certain amount of downtime when using the VDM. Compared to other vendors and Cloudflare, there will be more downtime. We encountered this issue last year, and there have been a few occasions when Cloudflare was not accessible in certain regions, not all global regions or speed regions, but the website went down and it took Cloudflare a long time to restore the service.

Spencer Malmad - PeerSpot reviewer
Real User
Top 5
2022-12-01T18:05:43Z
Dec 1, 2022

It should be easier to collect the logs with companies like Sumo. However, based on my discussions with the salespeople, I understand that's how they make their money. With the enterprise product, they want people doing those kinds of enterprise features to do the logging. They want them to pay a lot of money, and that's where I have an issue with them. That should be a default. You should be able to get the log no matter what. The logging should be universal.

FS
Real User
Top 5
2022-11-01T15:59:56Z
Nov 1, 2022

We are a product integrator and reseller, and we would like to have a better partner relationship, similar to a channel sales relationship. Sometimes we are on our own or get diverted by Cloudflare because they have direct sales, which competes with us and makes it difficult to build a relationship with this company since we want to be an MSP or a managed service provider for the solution. They are creating every week now and developing new products. They are on the right track. I wouldn't say I want to add anything just yet. While I am attempting to become an MSP, I would like to have access to my clients who are using the product. An MSP is essentially a corporation that resells a product and wants to provide support and first-level service to its consumers. Access to the solution's dashboards is not intended for a service company. You are practically blind, and to validate a problem, you must view the customer's screen. It's not like other systems where you can go into the back dashboard and see what the consumer sees and then alleviate the problem. To provide help, you must first discover how to gain access to the information. It is inconvenient. According to what I hear, they are working on it and will get there gradually.

SA
Real User
Top 5
2022-10-24T10:40:39Z
Oct 24, 2022

The solution should expand its learning portal for partners to include a few demo accounts for learning the product and developing knowledge or technical expertise. Support response time could be improved.

SO
Reseller
Top 5
2022-04-11T18:22:00Z
Apr 11, 2022

The reporting of this solution could be improved.

RM
Real User
2021-05-04T22:37:37Z
May 4, 2021

Latencies are always a problem. Also, one thing I would say is you have to maintain DNS through their services. I don't know if that's a requirement or not. Latencies are the key issue. If you are not caching and just using DDoS then definitely, there are some latencies added to the traffic.

AP
Real User
2021-04-06T15:29:06Z
Apr 6, 2021

There are some issues with the CDN services. Also, the connection could be improved.

BW
Real User
2020-09-17T08:06:05Z
Sep 17, 2020

I think they have failed with their technical support. I feel I would have gotten to a solution faster, quicker, and more efficiently if they would have been there to just answer a couple of questions. I had to read so much documentation to validate what I was about to do versus what I had already known I could do. They almost lost me as a customer and it was only because I had a bit of time and the gumption, the drive to keep going. I'm glad I did, but I'm not happy with the road. It was bumpy.

MC
Real User
2020-06-25T10:49:16Z
Jun 25, 2020

The product is already being developed out quite well. I don't see any room for improvement in terms of features. The solution could use more analytics on the backend to give us more insights into everything. More reports would be helpful. If they could offer more filters, that would be very useful for our organization.

FS
Real User
Top 5
2020-05-28T06:26:39Z
May 28, 2020

There should be a specific price list for enterprise-level customers. Another problem with this product, as a reseller, is that your customer needs to give you access to all of the features before you can help them. This is different than with other vendors, where you have insight into the customer's contract. Unless the customer gives me access to their dashboard, I am totally blind and cannot really support them. The problem is that it makes it difficult to give them support. There should at least be a read-only view of the data so that resellers can properly support the clients. Essentially, the dashboard is not well set up for resellers. Resellers need to have a dashboard view of all of their accounts.

MU
Real User
2020-04-26T06:32:00Z
Apr 26, 2020

It should have easier documentation for the configuration. It's very technical and people who aren't technical should also be able to do the configuration.

it_user993687 - PeerSpot reviewer
Real User
2019-05-06T18:25:00Z
May 6, 2019

The product support needs to be accessible from more places, a wider area of coverage. For example, there is no support in Taiwan.

RP
Consultant
2019-01-15T16:23:00Z
Jan 15, 2019

This is a very minor thing since I can't think of many ways for them to improve: It looks like they don't support as many TLDs as other registrars, but since they are very new as a registrar, I expect this may improve soon. For example, there are many TLDs in this list, but /co is missing: https://www.cloudflare.com/tld...

it_user850401 - PeerSpot reviewer
Consultant
2018-04-05T04:37:00Z
Apr 5, 2018

Cloudflare is one service that has been absent of any frustration when setting up or using. Perhaps I would ask that they improve the Free plan and allow us to use it with any TLD (certain ones are not allowed).

Cloudflare is a highly-regarded Content Delivery Network (CDN) and a Distribution Denial of Service (DDoS) protection solution. The robust global cloud platform that is Cloudflare ensures users are able to connect to the internet quickly, securely, and reliably. Cloudflare is one of the world's largest networks in the marketplace today. Using Cloudflare, businesses, educational entities, NGOs, vloggers, bloggers, and anyone else with an internet presence can use the solution and experience...
Download Cloudflare ReportRead more