Please share with the community what you think needs improvement with Cloudflare.
What are its weaknesses? What would you like to see changed in a future version?
Latencies are always a problem. Also, one thing I would say is you have to maintain DNS through their services. I don't know if that's a requirement or not. Latencies are the key issue. If you are not caching and just using DDoS then definitely, there are some latencies added to the traffic.
There are some issues with the CDN services. Also, the connection could be improved.
I think they have failed with their technical support. I feel I would have gotten to a solution faster, quicker, and more efficiently if they would have been there to just answer a couple of questions. I had to read so much documentation to validate what I was about to do versus what I had already known I could do. They almost lost me as a customer and it was only because I had a bit of time and the gumption, the drive to keep going. I'm glad I did, but I'm not happy with the road. It was bumpy.
The product is already being developed out quite well. I don't see any room for improvement in terms of features. The solution could use more analytics on the backend to give us more insights into everything. More reports would be helpful. If they could offer more filters, that would be very useful for our organization.
There should be a specific price list for enterprise-level customers. Another problem with this product, as a reseller, is that your customer needs to give you access to all of the features before you can help them. This is different than with other vendors, where you have insight into the customer's contract. Unless the customer gives me access to their dashboard, I am totally blind and cannot really support them. The problem is that it makes it difficult to give them support. There should at least be a read-only view of the data so that resellers can properly support the clients. Essentially, the dashboard is not well set up for resellers. Resellers need to have a dashboard view of all of their accounts.
It should have easier documentation for the configuration. It's very technical and people who aren't technical should also be able to do the configuration.
The product support needs to be accessible from more places, a wider area of coverage. For example, there is no support in Taiwan.
This is a very minor thing since I can't think of many ways for them to improve: It looks like they don't support as many TLDs as other registrars, but since they are very new as a registrar, I expect this may improve soon. For example, there are many TLDs in this list, but /co is missing: https://www.cloudflare.com/tld...
Cloudflare is one service that has been absent of any frustration when setting up or using. Perhaps I would ask that they improve the Free plan and allow us to use it with any TLD (certain ones are not allowed).
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
Let the community know what you think. Share your opinions now!