Please share with the community what you think needs improvement with ConnectWise Automate.
What are its weaknesses? What would you like to see changed in a future version?
CW Automate is a product written by a genius (Greg Buerk) for his own use. My team needs a tool crafted for ordinary people to reliably do a great job - so while Automate does a lot, and has cunning shortcuts, they are not clear, and they are not well-documented. And sadly, getting your environment set up "clean and simple" is a massive undertaking - setup support from Connectwise is worse than useless. However, with all that, we're still using it and swearing at it 6 years on - coz, like democracy, it seems to be "the worst system around, except for all the rest" (especially when you count in the cost and risk of change)
I have issues with the menu, a lot of the time it doesn't load properly on initial login and I have to refresh and reload everything before I can actually search through agents. It can just sit there and spin on you at the initial login. I know we get some false positives at times, where things report offline and then when we connect to them with control they're connectable. They're definitely online, the agent just fails to report sometimes. I don't know the specifics of why it does that.
I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived. In the future, it would be nice if they also had a Service Desk integration between ConnectWise Manage and ConnectWise Automate. Some tickets should be automatically created in Automate and then passed to Manage.
The project management needs improvement and there's a section of the product called "configuration" that also needs to be improved.
What do you like most about ConnectWise Automate?
Thanks for sharing your thoughts with the community!