Sales at a energy/utilities company with 51-200 employees
Real User
Top 20
2022-04-27T08:20:45Z
Apr 27, 2022
There is a need for quite a bit of improvement. The reporting side of things definitely needs a lot of improvement. At the moment, it gives you a data dump. You have to open it up in Excel and filter out the bits that you don't want and need. The whole system itself is not so user-friendly from an administrative side. The way we used it is that we assigned curricula to our learners. So, if there were due dates on a certain learning object, those due dates weren't shown at the curricular level. Another thing that we found was that where we used groups, the groups were attached to the assignments for the curricula. For example, if you have a group with about 30,000 learners in it, and if a learner left that role and moved into another role, you literally have to scroll through the pages one by one or three at a time to find that learner and remove that learner from the group. That's the only way that you could get them out of the group so that they were no longer assigned to that curricula. We spent a lot of time doing that. We asked for simply being able to search in the group for a learner and be able to remove them that way. We should be able to just remove people a lot easier. We should also be able to just delete a group. Certain people, such as super users and super admins, should be able to delete the groups. At the moment, there's no way that you can delete them. There should be a way to remove them to keep the system clean. It was so vast in terms of what we could do in the system, but there was a lot of the functionality we didn't need, and we had to bypass that. From that aspect, it would be nice to have a default so that those selections are not available to us. That stops people from doing things wrong in there.
A minus is that Cornerstone doesn't provide the admin the ability to create their own content for learning. So, you can just manage the content. They don't invest a lot in some of the other modules. For instance, Succession is a very good module, but it is still a small module. You cannot do everything that you want. Similarly, with the HR module, it is complicated to put all the strategies in Cornerstone because it is very hard to find a workaround. They should also work on the Recruitment module. There are a lot of bugs in this module. From my experience, even their support team is not proficient in this. They don't have a level-three support team experienced in the Recruitment module.
Sr Manager HR Technology - TA Systems at a tech vendor with 10,001+ employees
Real User
2022-03-15T09:30:56Z
Mar 15, 2022
There are some configuration elements that require Cornerstone engineering resources. It would be nice if we could self-serve. I would like the ability to manage the user interface or the navigation and layout of the pages that are displayed to end-users. We were on premium support, but we struggled on a fairly regular basis with the support model in terms of the turnaround times, especially during peak times surrounding end-of-year reviews and things like that. When things went wrong and we needed immediate attention, sometimes, we struggled to get the turnaround times that we were looking for.
Principal Consultant at a energy/utilities company with 10,001+ employees
Consultant
2021-05-08T14:53:48Z
May 8, 2021
Its dashboard and analytics must be improved. Currently, we get the data, but we don't get anything from the insightfulness perspective. Analytics is where it requires a lot of work. We definitely expect some good dashboard features, which are currently lacking in this solution. From a technical perspective, they need to open access to all HTML tags. It currently doesn't support many HTML tags, which makes it challenging to create HTML pages.
Sr. Manager, HR Systems at a hospitality company with 1,001-5,000 employees
Real User
2020-10-04T06:40:00Z
Oct 4, 2020
I would like more robust reporting or more flexibility and scalability around the reporting side. Certainly the way it manages SCORM packages could be improved and that could be because there's so many providers or vendors that provide learning content. I think there needs to be more collaboration between those developers and how Cornerstone utilizes them because our main problem is managing how those packages work within the tool from an employees' perspective and user perspective.
Sr. Business Systems Analyst at a financial services firm with 1,001-5,000 employees
Real User
2020-03-09T08:07:46Z
Mar 9, 2020
My understanding is that they are working on the interface, which is something that is needed. The user interface and user experience could certainly use an update. The fact that it is a work-in-progress is obvious because it is strange to see one modern-looking page that is immediately followed by one that looks like it is from 1999. The automated ticketing system for technical support often has a response time that is quite long, which is something that should be improved. Something that I would like to see in the future is customizability for the Learner Homepage. This is an interactive web page for your training, and my company has chosen not to create a separate welcome page for the system. If it were customizable then I could, for example, have an inbox widget there. As it is now, the actions that a user can perform and not in a centralized location.
Senior IT Consultant at a tech services company with 201-500 employees
Consultant
2019-11-28T11:33:00Z
Nov 28, 2019
This solution needs to be less simplified. It has a different look and feel, and the clients need to have it look like the other applications. You should be able to go in and change the look and feel of the system. Also, Cornerstone does not have a hybrid architecture. It is only on the cloud and our clients cannot have their data on the cloud. They need a hybrid where the data is inside and the application is on the outside. In the next release, I would like to see a Hybrid architecture and to be able to customize the look and feel.
They're working on the mobile app. It's a lot better already, but it can be improved. Another thing that can be improved is the whole reporting. The online reporting, visual data, visualization dashboards are also improving, but it's not there yet. In the next release, I would like to see improvement in the dashboards and reporting. The user experience should be a bit more configurable in terms of recommending training to specific users. Now it's either quite hardcoded or based on machine learning. It would also be good to have some kinds of intermediate features that allow organizations to propose training based on the criteria they choose and not just based on machine learning.
Cornerstone Learning is a learning management platform created by Cornerstone OnDemand, a company that uses AI and a skill-forward system to help businesses deliver content to employees everywhere in the world. This unified platform for virtual training provides companies with many tools and options for presenting content to their employees. Through integrated AI, organizations can customize and curate the training to fit the individual needs of each worker, providing high adaptability, such...
So far, everything we need works as expected. There are no missing features.
Cornerstone Learning can improve reporting. If they had a harmonization of the administration UIs it would be great.
Cornerstone Learning could be improved with more e-learning content. I'd also like to see smaller modules for assessments and assignments.
There is a need for quite a bit of improvement. The reporting side of things definitely needs a lot of improvement. At the moment, it gives you a data dump. You have to open it up in Excel and filter out the bits that you don't want and need. The whole system itself is not so user-friendly from an administrative side. The way we used it is that we assigned curricula to our learners. So, if there were due dates on a certain learning object, those due dates weren't shown at the curricular level. Another thing that we found was that where we used groups, the groups were attached to the assignments for the curricula. For example, if you have a group with about 30,000 learners in it, and if a learner left that role and moved into another role, you literally have to scroll through the pages one by one or three at a time to find that learner and remove that learner from the group. That's the only way that you could get them out of the group so that they were no longer assigned to that curricula. We spent a lot of time doing that. We asked for simply being able to search in the group for a learner and be able to remove them that way. We should be able to just remove people a lot easier. We should also be able to just delete a group. Certain people, such as super users and super admins, should be able to delete the groups. At the moment, there's no way that you can delete them. There should be a way to remove them to keep the system clean. It was so vast in terms of what we could do in the system, but there was a lot of the functionality we didn't need, and we had to bypass that. From that aspect, it would be nice to have a default so that those selections are not available to us. That stops people from doing things wrong in there.
A minus is that Cornerstone doesn't provide the admin the ability to create their own content for learning. So, you can just manage the content. They don't invest a lot in some of the other modules. For instance, Succession is a very good module, but it is still a small module. You cannot do everything that you want. Similarly, with the HR module, it is complicated to put all the strategies in Cornerstone because it is very hard to find a workaround. They should also work on the Recruitment module. There are a lot of bugs in this module. From my experience, even their support team is not proficient in this. They don't have a level-three support team experienced in the Recruitment module.
There are some configuration elements that require Cornerstone engineering resources. It would be nice if we could self-serve. I would like the ability to manage the user interface or the navigation and layout of the pages that are displayed to end-users. We were on premium support, but we struggled on a fairly regular basis with the support model in terms of the turnaround times, especially during peak times surrounding end-of-year reviews and things like that. When things went wrong and we needed immediate attention, sometimes, we struggled to get the turnaround times that we were looking for.
Its dashboard and analytics must be improved. Currently, we get the data, but we don't get anything from the insightfulness perspective. Analytics is where it requires a lot of work. We definitely expect some good dashboard features, which are currently lacking in this solution. From a technical perspective, they need to open access to all HTML tags. It currently doesn't support many HTML tags, which makes it challenging to create HTML pages.
I would like more robust reporting or more flexibility and scalability around the reporting side. Certainly the way it manages SCORM packages could be improved and that could be because there's so many providers or vendors that provide learning content. I think there needs to be more collaboration between those developers and how Cornerstone utilizes them because our main problem is managing how those packages work within the tool from an employees' perspective and user perspective.
My understanding is that they are working on the interface, which is something that is needed. The user interface and user experience could certainly use an update. The fact that it is a work-in-progress is obvious because it is strange to see one modern-looking page that is immediately followed by one that looks like it is from 1999. The automated ticketing system for technical support often has a response time that is quite long, which is something that should be improved. Something that I would like to see in the future is customizability for the Learner Homepage. This is an interactive web page for your training, and my company has chosen not to create a separate welcome page for the system. If it were customizable then I could, for example, have an inbox widget there. As it is now, the actions that a user can perform and not in a centralized location.
In general, some of the portal pages have an outdated look and feel.
This solution needs to be less simplified. It has a different look and feel, and the clients need to have it look like the other applications. You should be able to go in and change the look and feel of the system. Also, Cornerstone does not have a hybrid architecture. It is only on the cloud and our clients cannot have their data on the cloud. They need a hybrid where the data is inside and the application is on the outside. In the next release, I would like to see a Hybrid architecture and to be able to customize the look and feel.
They're working on the mobile app. It's a lot better already, but it can be improved. Another thing that can be improved is the whole reporting. The online reporting, visual data, visualization dashboards are also improving, but it's not there yet. In the next release, I would like to see improvement in the dashboards and reporting. The user experience should be a bit more configurable in terms of recommending training to specific users. Now it's either quite hardcoded or based on machine learning. It would also be good to have some kinds of intermediate features that allow organizations to propose training based on the criteria they choose and not just based on machine learning.