In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good.
Team Lead at a financial services firm with 10,001+ employees
Real User
Top 20
2020-04-19T07:40:00Z
Apr 19, 2020
In terms of improvement, we have had bugs with version 2.2. They should develop something so that bugs don't happen in our projects. We make changes manually and bugs happen.
Manager, ECM Implementation at International Turnkey Systems - ITS
Real User
2019-12-11T05:40:00Z
Dec 11, 2019
I think the vertical application could be improved. The integration with business applications means that sometimes the end-user, for example, the finance person, wants to see the scanned copy from inside the SAP form, or from inside the Oracle form and although Documentum claims it, it's not simple because integration between the ERP business applications and Documentum doesn't work so well. If I'm searching for a certain transaction in the business application form and I want to see the attachments, the original scanned copy of the invoice, or the PO without the need to have another interface to login and search for a document, I want to be able to click on some sort of customized button or something to retrieve the attachments or the related documents from inside the ERP business application interface. When it comes to additional features, OpenText announced that they are working to develop new modern web interface that will allow integration with Documentum repository as a backend. This was a concern because other competitors have a GUI, an outstanding user experience. It's a little slow now with OpenText, but if they release this in the coming two quarters, it would be great.
OpenText Documentum organizes, preserves and makes information accessible, while ensuring it adheres to all privacy and security protocols. Documentum manages content across file stores and integrates with enterprise applications, including SAP, Salesforce and Microsoft, to help organizations conquer information management challenges. Documentum provides integrated support for the entire lifecycle of a wide range of content; beyond typical office documents to include CAD files, design...
The DocBroker connection could be improved because sometimes DocBroker cannot see the DocBase.
In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good.
In terms of improvement, we have had bugs with version 2.2. They should develop something so that bugs don't happen in our projects. We make changes manually and bugs happen.
I think the vertical application could be improved. The integration with business applications means that sometimes the end-user, for example, the finance person, wants to see the scanned copy from inside the SAP form, or from inside the Oracle form and although Documentum claims it, it's not simple because integration between the ERP business applications and Documentum doesn't work so well. If I'm searching for a certain transaction in the business application form and I want to see the attachments, the original scanned copy of the invoice, or the PO without the need to have another interface to login and search for a document, I want to be able to click on some sort of customized button or something to retrieve the attachments or the related documents from inside the ERP business application interface. When it comes to additional features, OpenText announced that they are working to develop new modern web interface that will allow integration with Documentum repository as a backend. This was a concern because other competitors have a GUI, an outstanding user experience. It's a little slow now with OpenText, but if they release this in the coming two quarters, it would be great.