Please share with the community what you think needs improvement with DX Infrastructure Manager.
What are its weaknesses? What would you like to see changed in a future version?
The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned.
The product could be improved if the company kept up with service developments, in particular from the cloud vendors. As Azure, AWS and Google are rapidly adding features and functions to their own public cloud offerings, UIM has not necessarily kept pace with that development. In particular, it was the platform as a service capabilities. The infrastructure as a service capabilities were quite good, but the platform as a service was lacking significantly, along with a lot of the serverless capability as well.
One issue I'm having with CA now is the complexity of the solution. They have APM now, Application Performance Manager, as part of it. I think they are still trying to understand how the application works. In terms of deployment, it's not straightforward. We are having issues with that. APM is not really user-friendly, in terms of the dashboard. People want to see a dashboard on the screen, to understand in real-time what is happening. Also, there is something a customer requested from us. They wanted to know if we could manipulate the script to do the following. If an alarm is sent by the product they want to see it scrolling on the NOC monitor, instead of them having to click it. There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want.
Reporting capability can be improved especially when it comes to availability. Additionally, automatic baselines can help reduce the count of alerts.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.