2017-12-14T22:45:00Z

What needs improvement with Dynatrace?


Please share with the community what you think needs improvement with Dynatrace.

What are its weaknesses? What would you like to see changed in a future version?

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7979 Answers

author avatar
Top 5LeaderboardReal User

I would like more flexible data export functions and APIs. The end user experience data is very useful to the solutions team to determine actual system usage and misuse. Flexible, easier data APIs would allow us to export the data more easily to other analytics platforms to enable this analysis as well as enable storage of this data for longer term analysis since DynaTrace only holds user data for 35 days. When we use the Dynatrace API to extract the data it only allows for 5000 records or less, and the data is not sufficiently granular for our needs. Dynatrace can be configured to continually send user session data to a HTTP Webhook endpoint. Our user session export sends JSON data for all monitored user sessions to the configured HTTP endpoint(postgresql db). The data is sent in bulk to improve performance, with a flush every few seconds to keep the data rate near real-time. The data format is one JSON document per line, so we must split the data by line to get valid JSON documents. We are raising an RFE with DynaTrace to have this data more easily accessible via API

2020-04-23T07:48:00Z
author avatar
Top 20Consultant

It would be nice if there were a way that it could be made simpler, given the complexity of the things that we're monitoring. It can get a bit overwhelming. The AI has helped in this regard.

2019-05-30T08:12:00Z
author avatar
Real User

This solution needs better support for security and monolithic batch processes.

2019-05-22T14:36:00Z
author avatar
Real User

The user interface needs improvement. Sometimes it is not really clear how you can get to the right place, where you can find all of the information you need. It is sometimes really difficult to understand. If the user interface were made more intuitive then it would really benefit the product.

2019-05-22T13:44:00Z
author avatar
Real User

The configuration options should be better accessible. Sometimes it is hard to find the right setting for what you want to change. In K8s deployments, the configuration of the Active Gateway sometimes changes, and when it's automatically updated the monitoring breaks and you don't know why.

2019-05-22T13:43:00Z
author avatar
Real User

This solution needs improvement in terms of automation.

2019-05-22T13:41:00Z
author avatar
Real User

We would like the AI to produce more scientific data with less configuration. That will help us, as the customers will focus on integrating all of the IT, without hassle. We need more options for sharing and exporting reports to other systems and platforms.

2019-05-22T13:26:00Z
author avatar
Vendor

The reporting is still too young and needs to be improved.

2019-05-22T13:17:00Z
author avatar
Top 20Real User

I think Dynatrace needs improvements with respect to reporting; not just performance, but the business-level reports. The navigation can be improved because when you press the back key, sometimes you lose the time frame. Also, when you are in a problem description and want to leave, it is hard to do.

2019-05-22T12:59:00Z
author avatar
Real User

I have reported a bug where a CI was not reflected in the dashboard, yet it was detected in the problem management. On the side of the end user experience, I would suggest adding a new service for analyzing the backtrace of users. Also, I would like to see an option to export the dashboard to create better reports and avoid copy/paste.

2019-05-22T11:34:00Z
author avatar
Top 20Real User

If we can gain more insight into older applications, using not-so-recent technologies, then it would be a plus. Also, having more flexibility to have different user profiles could be beneficial. No real frustration though.

2019-05-22T11:33:00Z
author avatar
Real User

In the next release, I would like to see some new reports and more tiles on the dashboard. I would also like to see the Synthetic Mobile application improved.

2019-05-22T11:15:00Z
author avatar
Real User

This solution could be improved with better compatibility with legacy applications. In our case, we were not able to deeply monitor proprietary solutions such as Windows CE or some BI/ERP applications, which either got crashed or slowed down noticeably. These kind of issues are bound to happen considering the intrusive nature of the instrumentation process (which is necessary to get good performance insights). However, some of these technologies would often warrant quite an extensive amount of work to be made compatible, if even feasible.

2019-05-22T11:13:00Z
author avatar
Real User

This solution would be improved with the addition of annotations for automated custom metrics creation.

2019-05-22T11:04:00Z
author avatar
Real User

The thread traceability is something that needs improvement.

2019-05-22T10:31:00Z
author avatar
Real User

The configuration of this solution is quite complex.

2019-05-22T10:29:00Z
author avatar
Real User

Two things that can be improved are the licensing and the Business dashboard.

2019-05-22T10:06:00Z
author avatar
Real User

So far, OneAgent has been very useful for us. However, there is room for improvement. More integrations could prove very beneficial to us. One example is more AWS Redis integration, which would help us monitor our digital estate more efficiently than we do today. Licensing and user management could also be improved.

2019-05-22T09:46:00Z
author avatar
Real User

For an easy view of global and entity-specific configurations, a separate tile or pane aggregating these configurations should be implemented. This would make managing global or entity-specific configurations easier, as it would show previous configurations made to the environment by another DT user.

2019-05-22T09:42:00Z
author avatar
Top 5LeaderboardReal User

The user interface needs to be improved.

2019-05-22T09:02:00Z
author avatar
Vendor

It would be nice to have a simplified monitoring feature for non-Java applications.

2019-05-22T07:33:00Z
author avatar
Real User

The web interface, in some cases, is a little ambiguous to use. From passing through different screens to go and drill down, to not propagating the filter timeframes from different screens. Apart from that, all of Dynatrace’s features are a real plus to have implemented.

2019-05-21T14:42:00Z
author avatar
Real User

It would be an improvement to know where we lost our conversion funnel. It’s very important to share the same information with other departments of the company and converse using the same dashboards. We would like to see an AI tool that detects issues with our site in real time.

2019-05-21T14:41:00Z
author avatar
Real User

We would like to see more third-party tools for training.

2019-05-21T14:28:00Z
author avatar
Real User

The extending of Dynatrace with plugins can be better.

2019-05-21T14:02:00Z
author avatar
Real User

Improvements are needed in the navigation and time-frame selection when browsing problems, sometimes, the time-frame set change and I need to re-set it again, plus I find the navigation bar on the top left quite cumbersome, when i'm analyzing problem and I want to go back to the previous view, for me the nav bar should be the solution but often, when selecting the last element in the bar, I do not go back to my previous page but to the "main element page" (Aka, When doing deep analysis the analysis components are not shown on the nav bar and the only way is to press the browser "go back" button).

2019-05-21T13:26:00Z
author avatar
Real User

The AI is not that intelligent and there are different places where it could be even more automated. For example, when you are looking at the code tree and you must manually click to expand the tree until you find the process.

2019-05-21T13:24:00Z
author avatar
Real User

I would like to have the ability to share live data with selected third parties so that they can see how their product is performing for our company.

2019-05-21T13:05:00Z
author avatar
Real User

I would like to see more default dashboards included, and maybe more possibilities in terms of customization.

2019-05-21T10:18:00Z
author avatar
Consultant

The service should be improved such that it is more useful to its clients. For instance, detect repeated performance-issue-related root causes, optional log streaming for hosts, processes, or a group of processes. It needs a dashboard for cluster events in general, and for Kubernetes specifically.

2019-05-21T09:16:00Z
author avatar
Real User

As the product is evolving quickly and product features are added on a monthly basis, a more transparent roadmap would be more than welcome. Also, some parts of the business operations, such as pricing, should be improved since the terms are changing and it is not easy to do estimates.

2019-05-21T09:04:00Z
author avatar
Real User

I would like to see an App store for plugins and extensions. This would provide a single point for all Dynatrace users to download and install product extensions from.

2019-05-21T08:53:00Z
author avatar
Consultant

The chat support definitely needs to be uplifted. Most of the time, chat support is not good enough for answering queries. Local support should also be increased. There also needs to be more frequent training for partners, so teams can be enabled on product features and enhancements.

2019-05-16T18:45:00Z
author avatar
Top 5LeaderboardReal User

I would like to see the same features as in the New Relic Insights in the dashboard. That is the only thing I want to see improved in Dynatrace.

2019-03-12T07:26:00Z
author avatar
PopularReal User

With Dynatrace in our environment, the managed server required root access to run. As a government agency with tight security, this has been an audit concern for us. A major area of improvement for Dynatrace would be to make it so the program does not need root access to perform. AppDynamics does not require root access to the servers. Once they are set up and configured, they can set their end run without root access. The number one area of improvement for AppDynamics is to simplify their agent install. Instead of having four or five different agents to get all the different things that you need with different pieces of information, they need to figure out how to put theirs into a single agent, like Dynatrace has done. We have not found AppDynamics in our environment useful at all. We are struggling to try and make it work. AppDynamics is for applications that are static. In our government agency, we are too dynamic. Everything is changing constantly, and AppDynamics does not work in this type of environment.

2019-02-24T10:18:00Z
author avatar
Consultant

Reporting and dashboards could be better, compared with competitors. However, Dynatrace has excellent API for data mining but requires extra reporting tool.

2018-12-18T08:22:00Z
author avatar
Top 20Real User

I would like them to add serverless capabilities, because everyone is going there.

2018-12-11T08:31:00Z
author avatar
Consultant

If Dynatrace could take out the controller that would be great. It is one less thing to install right now. Though, I understand why they would need it. The less stuff that you have on the instances which are running on the actual apps themselves are better for people that watch user products. So, if it could go agentless, that would be great, but I understand why Dynatrace would need it to capture the points. However, every time we spin up an EC2 instance, we have to slap an agent on it and that is more work. I would like them to make those agents and controllers as small as possible. That would be great. Or, if they could remove them entirely, that would be great too.

2018-12-11T08:31:00Z
author avatar
Real User

Because we are financial, there are certain things that we cannot put on the cloud. However, that is a given fact, not only for us. It is a given fact for any financial company because of PCI compliance. Because of PCI compliance, companies don't take the risk of putting data in the cloud. Otherwise, we have had a very good experience with the cloud.

2018-12-11T08:31:00Z
author avatar
Real User

The GUI has the most room for improvement. Sometimes, it can be a little cumbersome to find things and be able to create your own views, or be able to dig in and understand where things are. Some additional features would be the ability to break out some of the permissions and allow some additional or different ways to tag services, events, and different things which run. We want to push down the ability to do that, so developers and other folks can get in there. Currently, more permissions are needed to be able to do certain things, and we want more people to be able to use it, own it, and understand it.

2018-12-11T08:31:00Z
author avatar
Real User

The new Managed Edition is too complex. I feel like a fish out of water. From the on-premise version to the AWS version, our initial use has been very complex. For the integration, I use a hollow testing tube called Performance Center. I would like the ability to integrate with it. This would be a good feature. While I believe it is there, it needs to be fine-tuned.

2018-12-11T08:31:00Z
author avatar
Top 20Real User

As we move into using more AWS native architectures, it should support everything that we want to do. We don't want to adopt another tool.

2018-12-11T08:31:00Z
author avatar
Real User

I would like Dynatrace to be more flexible and user-friendly. They could do more in-depth analysis of the application monitoring. Also, they also could do some type of anomaly detection with positioning and have better integration with AWS.

2018-12-11T08:30:00Z
author avatar
Real User

When compared with other tools, the experience needs improvement. I would like them to build out the interactions and make them friendlier.

2018-12-11T08:30:00Z
author avatar
Top 20Real User

It needs a better way to figure out how to dig deeper into the details, e.g., sometimes we have to wade through multiple logs, etc.

2018-12-05T07:52:00Z
author avatar
Top 20Real User

They should include more mission learning into the product and provide additional performance metrics for application learning.

2018-12-05T07:52:00Z
author avatar
Top 20Real User

For the manage services, they work on CloudWatch logs and are given CloudWatch logs only. I would like more collaboration with AWS and insight into CloudWatch services. This would be valuable, especially when detecting the fault of the root cause analysis. It would make the process go faster. Essentially, more integrated services with AWS would be of help.

2018-12-04T07:57:00Z
author avatar
Real User

There is still a certain amount of technical skills needed to be able to understand what you are seeing on it. You also need a large amount of technical or infrastructure skills to understand how and where to install it. The reason why we are looking at Dynatrace OneAgent is because Dynatrace OneAgent is better at troubleshooting than AppMon. Dynatrace OneAgent now comes with analytic engines and an AI system which helps you troubleshoot quickly. It also does root cause analysis. Therefore, we wouldn't need to do root cause analysis anymore, since it would show us the exact point where things go. The capability development and user experience management that OneAgent would gives us is a step above what we have with AppMon. For example, we can see exactly what our full user compliment is leading us towards. With AppMon, we could determine: * How they use the systems. * What systems they use the most. * What effects there are if something goes down. * How the user is affected.

2018-08-22T11:28:00Z
author avatar
Real User

We hope the next version will have more powerful database monitoring capabilities.

2018-07-27T07:11:00Z
author avatar
Real User

* Product reporting still needs improvement. * Session export for offline analysis, like it was in AppMon, would be also nice.

2018-06-07T08:20:00Z
author avatar
User

Dynatrace is a rapid release product, so new features or support for newer tech are being added all the time. Our primary wish list for RFEs or feature requests are additional integration options with ticketing systems. Although, we are able to work around it, 'ticketing' is not a core function of the product.

2018-06-06T17:16:00Z
author avatar
Real User

Bring the interface to the same level as OneAgent. v.7.1 is a good improvement, but it has not been integrated into our environment yet.

2018-05-24T15:47:00Z
author avatar
Real User

Under heavyweight, Dynatrace becomes slower when listing PurePaths.

2018-05-24T14:40:00Z
author avatar
Real User

Searches should be faster.

2018-05-24T13:43:00Z
author avatar
Vendor

* Provide even more details about problems. * Needs a clearer view for Smartscape.

2018-05-24T13:35:00Z
author avatar
Vendor

* SSO options are missing. * JIRA integration should be enriched and more granular. * Filters should have a “negative” option.

2018-05-24T13:25:00Z
author avatar
User

* Provide much better alignment between AppMon and Dynatrace. * Add support for Ruby. * Make sure older frameworks, like PHP 5.3, are supported.

2018-05-24T13:19:00Z
author avatar
Real User

* Needs a greater meta data capture. * Usability on the front-end for non-technical people. Although, it does prove great support and problem solving collaboration.

2018-05-24T13:17:00Z
author avatar
Vendor

Waiting for the session replay, because it seems to bring the end user interactions available for the developers.

2018-05-24T13:12:00Z
author avatar
Real User

Dynatrace SaaS still lacks configuration API or command line which would allow moving configuration from one tenant to the other.

2018-05-24T13:07:00Z
author avatar
Real User

Regarding features, it would be good if there would be some features regarding app security.

2018-05-24T13:03:00Z
author avatar
Real User

* The product could be faster and lighter, especially the rich client which uses many resources. * Graphically, it is not good.

2018-05-24T13:00:00Z
author avatar
Real User

C language integration requires manual implementation through the SDK, which is rather difficult and time consuming.

2018-05-24T12:01:00Z
author avatar
Real User

Make it easier to define applications. E.g., provide an API for applications defined by REST services.

2018-05-24T12:01:00Z
author avatar
Real User

.NET core support to the level of Java (at the moment, it is limited). Custom reporting capabilities should be extended, because it now has basic charting capabilities. Alternatively, Dynatrace can create a bunch of plugins to popular BI platforms (e.g., Microsoft Power BI). All to allow custom reporting as well as SLA-oriented reporting.

2018-05-24T11:47:00Z
author avatar
Vendor

It needs certain UI changes to make going back to certain Windows easier. Certain windows open up in a different category with different set values and throw you off if you are not used to it.

2018-05-24T11:03:00Z
author avatar
Consultant

Log analytics in the classic synthetic and RUM tools would be a great addition. Although, it is understandable that this is offered as a good reason for migrating to Dynatrace.

2018-05-24T10:56:00Z
author avatar
User

We would like to see more dashboarding capabilities and the ability to export custom reports. Additionally, we would love to see more advanced log analytic capabilities, though the current ones are already ahead of competition.

2018-05-24T10:51:00Z
author avatar
Real User

It needs education and training to ensure you get the full value of your purchase. Maybe add in a certification for Dynatrace.

2018-05-24T10:47:00Z
author avatar
Real User

* It looks like it has already been improved with OneAgent, but it needs migration. * It needs improvement with proprietary protocols for the DC RUM part.

2018-05-24T10:31:00Z
author avatar
Real User

* Improve Dynatrace for the following industries: telco, eCommerce, and banking. * Needs better visualisation for the service health model, which contains different modules, services, devices, etc.

2018-05-24T10:26:00Z
author avatar
Real User

* Container log monitoring * Multi-customer accounts on one server * API photo third-party tools integration

2018-05-24T09:24:00Z
author avatar
Real User

* Custom reporting is still missing. * PurePath exports was a great feature in AppMon, but it is sometimes missing in Dynatrace.

2018-05-24T09:14:00Z
author avatar
Real User

Better root cause detection and improve root cause categories. In some cases, the root cause points out only a clue of what has happened.

2018-05-24T09:09:00Z
author avatar
PopularReal User

The AppMon solution that we are using is the Dynatrace AppMon. I am currently working to upgrade it to the Dynatrace Managed solution. This is basically leaving AppMon and going to their next generation. This will streamline everything: Ease of installation, ease of use, and built its own intelligence, which I like to call self-healing.

2018-02-07T08:05:00Z
author avatar
User

It could improve its GUI interface. The GUI design is too crowded and the icons are small. Sometimes I end up clicking on the wrong button.

2018-01-12T02:45:00Z
author avatar
Top 10Real User

RFAs submitted via the forum need to be answered or resolved quickly. This truly helps improve the product to the greatest degree.

2017-12-21T03:56:00Z
author avatar
Consultant

The problem evaluation feature is an awesome idea, but bit difficult to pick up initially. Please make it a little more intuitive.

2017-12-20T13:39:00Z
author avatar
Top 5LeaderboardReal User

In the new Dynatrace solution, support for legacy applications is still not there. Given there is excellent support of legacy applications and protocols in the Appmon & DC RUM offers, they have the knowledge to put it there. Knowledge that their competition simply doesn't have.

2017-12-14T22:45:00Z
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