Please share with the community what you think needs improvement with ESET Endpoint Security.
What are its weaknesses? What would you like to see changed in a future version?
The IPS (Intrusion Prevention System) Firewall is not available. The solution includes only Intrusion Detection and not IPS, which is an important feature that is missing in my version. In the next release, I would like to see the IPS Firewall included, as well as the VPN porting and Intelligence services. I would also like to see end-user behavior and not just antivirus.
The solution should offer more security surrounding blacklisted websites. It would be good if they had some sort of solution or feature that helped deal with files infected by ransomware which could be detected by the user.
The initial setup needs improvement because you have to create quite a few policies, and sometimes it misses machines when it comes to discovery. This means that you have to manually deploy on some. Seamless discovery of endpoints would be an improvement. Technical support can be improved. I would like to see better deployment features in the next release. If they had an agentless version, where for example it is integrated with Active Directory and there is no agent, then that would be an improvement. I don't know if it is possible, but you just discover the machines, deploy the software, and that's it. It would save a lot of time when it comes to installing the agents, especially if you have, for example, one thousand machines. It is for this reason that I would not recommend ESET on a larger scale.
Everything has some kind of room for improvement.
I would like them to take more preventative measures in virus prediction. I would also like to see AI features that would do this type of prediction.
ESET Endpoint Security does not have application control. ESET should consider giving it application control. Also, it needs to improve the temper protection and provide more detection capabilities (e.g., more behaviour base).
They need to improve the FW part and, of course, ESET ERA Server.
I think the product support is very bad.
They need to improve licensing for VMs. When ESET is uninstalled from a VM, the seat stays on the license management server. We have to manually delete the seat from that server because it doesn't know how to handle it. I contacted exclusive ESET support here in Croatia and they told me there is no solution for this yet.