Head of Enterprise Networking at Connex Information Technologies
Reseller
Top 10
2023-07-24T11:29:54Z
Jul 24, 2023
There can be an improvement by incorporating two-factor authentication or multi-factor authentication for security. Advanced network access control features and application control features should be added to manage applications. Many customers are interested in managing data, such as setting data quotas for individual users.
ExtremeCloud IQ’s user interface needs to be improved, and its current bugs need to be fixed. Sometimes, AP details, like the AP firmware and the AP hostname, are not updating properly because of a few bugs in the current version, which they might fix in the next version. Compared to the central and other cloud solutions, a couple of bugs still running on these portals need to be rectified. For ExtremeCloud IQ's next releases, I expect to get all the users and the events alerts. Also, if any AP goes down, I should be able to do some scheduled reports specific to the site because it is currently in beta. If any AP goes offline, that's an event. If you want to do the filter for a specific site event, we don't have that filter option. I expect specific site-level and category-level events and alert filters to get reports.
Senior Network Consultant | Tech Lead WLAN at a computer software company with 51-200 employees
Reseller
Top 5
2022-11-21T13:35:19Z
Nov 21, 2022
An area for improvement in ExtremeCloud IQ is its technical support. Support could be better, especially when you need help concerning ExtremeCloud IQ and WinG. An additional feature I want ExtremeCloud IQ to have is integration with different monitoring systems.
Solution Architect at a tech vendor with 201-500 employees
Real User
Top 10
2022-11-02T10:13:51Z
Nov 2, 2022
Pricing could be improved. It could be lower. In terms of technical features, there are a lot of them. I don't see the need for any new features at this time. It's a complete product.
There are some things that need to be fixed. For example, the solution will show us that there are some issues, but when we try to find those issues, we can't see them. The IP shows us that a certain number of devices are connected, but when we go inside the IP, the number is different. Maybe it has some kind of delay in the statistics that it's reporting, but the manufacturer needs to fix it.
Sales Executive at a tech services company with 501-1,000 employees
MSP
Top 5
2022-07-18T07:38:48Z
Jul 18, 2022
I'm not on the technical resource. I know a school district, a big school district of mine, ripped out Extreme due to inefficiencies. It was the guest network that can be a struggle. They tried to differentiate between their primary network, and then offer a secondary. For example, if you go to a store and you get the guest network. However, there's been issues with that.
Technical Coordinator at a educational organization with 1,001-5,000 employees
Real User
Top 5
2022-07-11T14:05:58Z
Jul 11, 2022
The dashboard and stability need to be improved. We deployed some buildings and nearly 200 access points. We didn't install the access points for the buildings, so it would be nice for us to see which access point goes to which switch port. For example, it would be nice to know where a switch with a faulty access point is located. The company didn't document it well, so it's like a discovery process. When there's a problem with the wireless signal, we don't know which access point is causing it. We need to go and see the access point lights. It's like the white LED is not blinking or not stable. It would be nice for us to be able to document the exact location of the access points. I need to see the license because there are many features that are disabled for now because we are still using the essential license. Many features require the Pilot license.
Assistnat Professor in Computer Science and Engineering Department at Walchand College of Engineering
Real User
Top 5
2022-06-23T13:11:31Z
Jun 23, 2022
We can't, for example, see Cisco access points from the dashboard. We can only see Extreme. We'd need another dashboard for other devices. It would be ideal if we could integrate everything into one dashboard and monitor everything that way from one place. We'd like to have a cloud dashboard from which we can see all devices.
DfT National Standards/Bikeability Cycle Instructor/ Cycle Mechanic and Dr Bike at a legal firm with 1,001-5,000 employees
Real User
2022-04-11T18:24:10Z
Apr 11, 2022
The managing of switches within this solution could be improved. In a future release, it would be great to have the use of AI and continuous improvements of existing features.
Business Head at a tech services company with 11-50 employees
Reseller
2022-02-03T12:15:00Z
Feb 3, 2022
I would like to see more security features such as NAC integrated to the solution. This would allow customers to be able to control all other users under one dashboard. I am excited for the SD-WAN pieces to be added as well but I believe that there are already plans for this to happen.
CloudIQ has all -and more- tick-in-the-box functionalities to run a professional network with access points, switches and routers.
With an onboarding app for Android and iPhone and the step-by-step guidance in CloudIQ, it is fairly easy to get started.
Only a somewhat more consequent presentation on the web pages is to be recommended. API is available, but most of the time not needed as CloudIQ is a full-blown monitoring and provision tool.
Sr. Solution Architect at a tech vendor with 501-1,000 employees
Reseller
2020-12-29T12:36:00Z
Dec 29, 2020
Its price could be lower. It is a simplified solution, but it has price challenges. It is costly as compared to other solutions. It has almost everything.
The only thing is that MAC is not possible on the cloud, and it has to be on-premises.
First time users may find it difficult to get going into the right direction. After registering for a new CloudIQ, where to start. Some guidance would be helpful.
CIO at a construction company with 11-50 employees
Real User
2020-11-03T22:34:18Z
Nov 3, 2020
They can improve just the onboarding process. More user information about the introduction to the product would be helpful. It would be good if they have a better user introduction to the new product because it is different than the prior version.
Community Manager at a tech services company with 51-200 employees
Community Manager
Aug 6, 2020
Thanks for your input @Gunter Reinhard. Would you be willing to leave a review for ExtremeCloud IQ so that other users can benefit from your feedback? If yes, here's the link: https://www.itcentralstation.c...
Director of Technology at a educational organization with 51-200 employees
User
2017-12-21T05:31:00Z
Dec 21, 2017
We have had some mediocre to poor experiences with tech support: Conflicting information, condescending attitudes, and reluctance to work to resolve an issue. Although, these were isolated, and most of our interactions have been fruitful, they still leave a lasting bad taste.
Need port aggregation on the 2384 switches to take full advantage of ac on the APs. I understand that is on their product road map. The Aerohive access points have dual 1GB Ethernet ports for aggregation, which enables full 2.6Gbps data. Right now our partner through Aerohive support is telling us that the Aerohive switches currently don’t support port aggregation so we only are using one Ethernet port at the AP’s. At this point in time, it’s not an issue, and have been told that port aggregation will be available on the Aerohive switches. That’s important to me- as the demands on our network grow we will need to get the full bandwidth out of the Aerohive AP’s. When I researched the purchase the benefit of managing the switches and AP’s in one interface, and the ability to single source network infrastructure, including installation and management, outweighed the decreased data rate. So, I’m looking forward to this being available soon. That’s the best information I have on this at this time, hope it helps.
ExtremeCloud is a resilient and scalable cloud-based network management solution offered by Extreme Networks as a subscription service.
The network is your platform of engagement for clients and staff. We have designed ExtremeCloud to provide superior user experience by empowering you and the applications that drive your business. The combination of Extreme Networks’ smart wired and wireless edges and the elasticity, resilience and scalability provided via state-of-the-art...
There can be an improvement by incorporating two-factor authentication or multi-factor authentication for security. Advanced network access control features and application control features should be added to manage applications. Many customers are interested in managing data, such as setting data quotas for individual users.
ExtremeCloud IQ’s user interface needs to be improved, and its current bugs need to be fixed. Sometimes, AP details, like the AP firmware and the AP hostname, are not updating properly because of a few bugs in the current version, which they might fix in the next version. Compared to the central and other cloud solutions, a couple of bugs still running on these portals need to be rectified. For ExtremeCloud IQ's next releases, I expect to get all the users and the events alerts. Also, if any AP goes down, I should be able to do some scheduled reports specific to the site because it is currently in beta. If any AP goes offline, that's an event. If you want to do the filter for a specific site event, we don't have that filter option. I expect specific site-level and category-level events and alert filters to get reports.
An area for improvement in ExtremeCloud IQ is its technical support. Support could be better, especially when you need help concerning ExtremeCloud IQ and WinG. An additional feature I want ExtremeCloud IQ to have is integration with different monitoring systems.
Pricing could be improved. It could be lower. In terms of technical features, there are a lot of them. I don't see the need for any new features at this time. It's a complete product.
There are some things that need to be fixed. For example, the solution will show us that there are some issues, but when we try to find those issues, we can't see them. The IP shows us that a certain number of devices are connected, but when we go inside the IP, the number is different. Maybe it has some kind of delay in the statistics that it's reporting, but the manufacturer needs to fix it.
I'm not on the technical resource. I know a school district, a big school district of mine, ripped out Extreme due to inefficiencies. It was the guest network that can be a struggle. They tried to differentiate between their primary network, and then offer a secondary. For example, if you go to a store and you get the guest network. However, there's been issues with that.
The dashboard and stability need to be improved. We deployed some buildings and nearly 200 access points. We didn't install the access points for the buildings, so it would be nice for us to see which access point goes to which switch port. For example, it would be nice to know where a switch with a faulty access point is located. The company didn't document it well, so it's like a discovery process. When there's a problem with the wireless signal, we don't know which access point is causing it. We need to go and see the access point lights. It's like the white LED is not blinking or not stable. It would be nice for us to be able to document the exact location of the access points. I need to see the license because there are many features that are disabled for now because we are still using the essential license. Many features require the Pilot license.
We can't, for example, see Cisco access points from the dashboard. We can only see Extreme. We'd need another dashboard for other devices. It would be ideal if we could integrate everything into one dashboard and monitor everything that way from one place. We'd like to have a cloud dashboard from which we can see all devices.
The managing of switches within this solution could be improved. In a future release, it would be great to have the use of AI and continuous improvements of existing features.
I would like to see more security features such as NAC integrated to the solution. This would allow customers to be able to control all other users under one dashboard. I am excited for the SD-WAN pieces to be added as well but I believe that there are already plans for this to happen.
The licensing model could be improved.
ExtremeCloud should invest in an SD-WAN solution or integration with SD-WAN.
CloudIQ has all -and more- tick-in-the-box functionalities to run a professional network with access points, switches and routers.
With an onboarding app for Android and iPhone and the step-by-step guidance in CloudIQ, it is fairly easy to get started.
Only a somewhat more consequent presentation on the web pages is to be recommended. API is available, but most of the time not needed as CloudIQ is a full-blown monitoring and provision tool.
Its price could be lower. It is a simplified solution, but it has price challenges. It is costly as compared to other solutions. It has almost everything.
The only thing is that MAC is not possible on the cloud, and it has to be on-premises.
First time users may find it difficult to get going into the right direction. After registering for a new CloudIQ, where to start. Some guidance would be helpful.
They can improve just the onboarding process. More user information about the introduction to the product would be helpful. It would be good if they have a better user introduction to the new product because it is different than the prior version.
1) The VA has no automated backup function.
2) It's not possible to configure port security.
3) There is no API-interface available.
Thanks for your input @Gunter Reinhard. Would you be willing to leave a review for ExtremeCloud IQ so that other users can benefit from your feedback? If yes, here's the link: https://www.itcentralstation.c...
Browser load time for the cloud is long and needs improvement.
We have had some mediocre to poor experiences with tech support: Conflicting information, condescending attitudes, and reluctance to work to resolve an issue. Although, these were isolated, and most of our interactions have been fruitful, they still leave a lasting bad taste.
Need port aggregation on the 2384 switches to take full advantage of ac on the APs. I understand that is on their product road map. The Aerohive access points have dual 1GB Ethernet ports for aggregation, which enables full 2.6Gbps data. Right now our partner through Aerohive support is telling us that the Aerohive switches currently don’t support port aggregation so we only are using one Ethernet port at the AP’s. At this point in time, it’s not an issue, and have been told that port aggregation will be available on the Aerohive switches. That’s important to me- as the demands on our network grow we will need to get the full bandwidth out of the Aerohive AP’s. When I researched the purchase the benefit of managing the switches and AP’s in one interface, and the ability to single source network infrastructure, including installation and management, outweighed the decreased data rate. So, I’m looking forward to this being available soon. That’s the best information I have on this at this time, hope it helps.