ForgeRock does not provide support for issues related to SCIM connectors as their engineers or developers do not know exactly about it. The solution's documentation is not very good, and they do not give more details.
The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable. Likewise, ForgeRock is not very user-friendly.
Information Security Associate Manager at Accenture
Real User
Top 5
2022-09-08T15:44:42Z
Sep 8, 2022
ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant. There are some limitations and some issues. It requires you to create a code ticket and then work on it with ForgeRock. In a future release, we would like to add additional security to our environment. We would also like to have identity and access management technology for passwordless logins.
Technology Security Analyst at a tech services company with 10,001+ employees
Real User
Top 20
2022-08-23T17:31:14Z
Aug 23, 2022
ForgeRock can be a complex product that requires a lot of time to learn and understand its real value. The issue is that when we're working in real-time scenarios for real-time projects, we might face challenges that we're not able to figure out ourselves. By the time we have real-time interaction with the customer, it can be awkward to go back to the documentation and try to figure it out. I'd like the solution to include ways of customizing or achieving our scenarios more simply. That could include simplified documentation within the tool rather than having to use a separate portal. If something were available within the tool, I would be happy.
There are many issues with the latest version, so we've raised many tickets. They added new features, but that also needs some improvement. It may be related to some standards like requirements and specific settings that need to be improved. We are using OIDC and SAML Federation standards, and I think SAML things also need some improvement. It is a known issue that's already in their release notes. So I guess that is already there.
The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI. Secondly, the customization could be improved. You cannot develop customizations quickly. For example, if you want to add a custom attribute, you need to use other tools. You have to write the code and deploy it as a JAR in the server. 30 minutes of work takes five to six hours and you need specialized skills to write the JAR file.
Product Manager at a financial services firm with 1,001-5,000 employees
Real User
Top 10
2022-08-04T17:12:00Z
Aug 4, 2022
We would like this solution to be developed for use with mobile applications. We would also like to be able to customize the default modules that are available, to include some of our specific requirements.
The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution. The reports could be more customizable in an upcoming release, and the overall customization could be simplified by making drag-and-drop functionality.
It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers.
Technology Solutions Leader at a outsourcing company with 10,001+ employees
Real User
2020-12-08T05:39:52Z
Dec 8, 2020
We need some more time with the solution to really note if there are specific features that are missing. Currently, it's doing a good job of covering what we need. We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced. We've signed the contract and yet we're still not going through the typical process, which is worrying.
President at a tech services company with 11-50 employees
Reseller
2020-07-19T08:15:49Z
Jul 19, 2020
Automatic Deployment needs improvement. It could be made easier. In the next release, I would like it to be easier to use, easier to deploy, and more implementation-friendly.
It's hard to speak with ForgeRock. It's very expensive. I find that it's quite expensive for just an open-source system. Support is quite expensive. We are only 300 users. It would make sense for a big company but for a little company, it's quite expensive.
Solution Architect at a tech services company with 51-200 employees
MSP
2019-11-07T10:35:00Z
Nov 7, 2019
They should improve the solution by including functionality for reporting. There are several log sites, but many are very difficult. In the next release of this solution, I would like to see reporting features added, and also they can simplify their log-site because it's very difficult to manage.
ForgeRock is a comprehensive open-source identity and access management solution designed to meet the unique needs of your users and workforce. With ForgeRock you can orchestrate, manage, and secure the complete lifecycle of identities in any cloud or hybrid environment. ForgeRock allows you to set up bot detection, identity proofing, and risk-based authentication.
With ForgeRock, you can define access policies and automate the management of the identity lifecycle all from a central, easy...
The solution's deployment should be made easier.
Customization can be a difficult job.
ForgeRock does not provide support for issues related to SCIM connectors as their engineers or developers do not know exactly about it. The solution's documentation is not very good, and they do not give more details.
The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable. Likewise, ForgeRock is not very user-friendly.
The solution could improve by adding more advertising and marketing.
The technical team could be better.
ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant. There are some limitations and some issues. It requires you to create a code ticket and then work on it with ForgeRock. In a future release, we would like to add additional security to our environment. We would also like to have identity and access management technology for passwordless logins.
ForgeRock can be a complex product that requires a lot of time to learn and understand its real value. The issue is that when we're working in real-time scenarios for real-time projects, we might face challenges that we're not able to figure out ourselves. By the time we have real-time interaction with the customer, it can be awkward to go back to the documentation and try to figure it out. I'd like the solution to include ways of customizing or achieving our scenarios more simply. That could include simplified documentation within the tool rather than having to use a separate portal. If something were available within the tool, I would be happy.
There are many issues with the latest version, so we've raised many tickets. They added new features, but that also needs some improvement. It may be related to some standards like requirements and specific settings that need to be improved. We are using OIDC and SAML Federation standards, and I think SAML things also need some improvement. It is a known issue that's already in their release notes. So I guess that is already there.
The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI. Secondly, the customization could be improved. You cannot develop customizations quickly. For example, if you want to add a custom attribute, you need to use other tools. You have to write the code and deploy it as a JAR in the server. 30 minutes of work takes five to six hours and you need specialized skills to write the JAR file.
I think the upgrade process is sometimes a little complicated and there are failures that occur.
We would like this solution to be developed for use with mobile applications. We would also like to be able to customize the default modules that are available, to include some of our specific requirements.
In an upcoming release, the solution could improve by limiting the need to do customizations.
The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution. The reports could be more customizable in an upcoming release, and the overall customization could be simplified by making drag-and-drop functionality.
It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement.
It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers.
We need some more time with the solution to really note if there are specific features that are missing. Currently, it's doing a good job of covering what we need. We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced. We've signed the contract and yet we're still not going through the typical process, which is worrying.
Automatic Deployment needs improvement. It could be made easier. In the next release, I would like it to be easier to use, easier to deploy, and more implementation-friendly.
It's hard to speak with ForgeRock. It's very expensive. I find that it's quite expensive for just an open-source system. Support is quite expensive. We are only 300 users. It would make sense for a big company but for a little company, it's quite expensive.
They should improve the solution by including functionality for reporting. There are several log sites, but many are very difficult. In the next release of this solution, I would like to see reporting features added, and also they can simplify their log-site because it's very difficult to manage.
The identity management model needs a bit of improvement. The solution should work on offering more automation.