Please share with the community what you think needs improvement with Fortinet FortiManager.
What are its weaknesses? What would you like to see changed in a future version?
We have some visibility issues with the reporting. As the reporting is not properly available, we have to use many tools to get a meaningful outcome of the reports. There should be training available for the clients. Cisco, for example, provides training hours or credits at the time of purchase. People should get some kind of coaching on how to use this solution and various features rather than depending upon the support partners. The reports are available separately, but they should be a part of the standard product.
We have experienced a series of minor bugs that necessitated contacted technical support on several occasions.
Fortinet develops many different solutions but only some of them can be managed using FortiManager. For example, if you have a load balancer then you have to have a separate manager. Having FortiManager work with all of the Fortinet products would be a good improvement.
Fortinet is releasing quite a lot of new versions and I would say that most of the versions are not well tested before they're pushed out. Even the new versions sometimes are a bit buggy before it's all correct.
The GUI and the whole process of configuration should be improved. The response times from technical support need to be a bit quicker.
Performance issues should be improved. We have problems when we have more mobile connections than local devices. Most of us have two to three devices. Finetuning and performance tuning need improvement.
The product could be improved by making it a little easier to configure. Sometimes it's a bit complicated to find the right way to configure. For example, if you want to have a link between a FortiGate to a FortiSwitch, sometimes it's not so clear. Sometimes there is a problem because U.S. FortiGate has one version and FortiSwitch has another version of the operating system and it's difficult to create, to have a link between two devices, and we have to do an upgrade before using it. I would like the configuration to be easier. If that is solved then the product is perfect.
The user interface itself has areas that need improvement. It would be very useful if they come up with a feature or a process that makes the transition of the interfaces between virtual domains easier. It's a difficult process to transfer one interface from one virtual domain to another.
Regional support in African countries needs to be improved.
The solution is very good; I'm not sure if I can think of any features that are lacking. The GUI could be updated. It's not as good as it could be and is something the solution should improve in an upcoming release. It would be nice if there could be more reporting included in the solution so that we could get more details about an individual user's profile.
Not just in FortiManager, but in any Fortinet project in general, the troubleshooting is very hard. If you compare it with other products from other vendors like Cisco or like Palo Alto, it is just more difficult. Say we are in a situation where we need to do some debugging. It is very hard to understand and to use the CMD and the CLI commands because there is not very much documentation. There is no description when you are using the CLI and there are no examples to follow. So it is hard to do some troubleshooting to find a problem. There is FortiAnalyzer that can help with this but it is not real-time. It is too hard to view real-time inbound and outbound traffic. Because we are network engineers and network administrators, we always need to have some time real-time traffic to view what is happening now, as it happens, to know what is really going on.
The areas that need improvement are implementation and support. In terms of implementation, it mainly needs clear documentation. There are many features that are not mentioned in the documentation.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.