What needs improvement with Freshdesk?

Please share with the community what you think needs improvement with Freshdesk.

What are its weaknesses? What would you like to see changed in a future version?

11 Answer

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Top 10LeaderboardReal User

In terms of features, I can't think of anything that's lacking. It's a solid solution. I've only been using the solution for four months. It hasn't been long enough for me to know everything about the solution. Technical support is not the best. It could be much, much better and offer better support to users.