One of the issues we have — and I'm not sure it's the product; I tend to believe it's usually the end-user that we're sending to — is that a lot of times we cannot connect. I'm not sure if it's a speed issue, whether we're sending too fast, whether it has something to do with their receiving, or whether it's an internet issue. But we experience about a 10 to 12 percent failure rate with faxes, where we have to fax again.
The issue is, "Who wants to use faxes?" In the future, no one will send faxes. This is a problem. We only use it because some customers want to send faxes, and it is only for this. If the customer has the possibility to send something via email, it is better. In the future, there won't be any paper in the office. It is usable only with a local system. When everything is in the cloud, nobody uses it.
I would like to see in the GFI FaxMaker console where the fax came from or was sent. Right now, I can only investigate the log file, make a record from it, and search by Excel when there was a fax. We have 100 faxes from SAP which go out at some point over two lines and this takes about an hour. I don't see the log file for when the fax has arrived in the fax queue, only when it has been sent. It would sometimes be helpful to see how long it took until the fax was sent. Currently, once the action has been complete, I am unable to view it in the logs.
This is used as a legacy system. I don't think there will be that many faxes going forward. On the other side of the chain (with invoices), we have a postage stamp machine that has a similar career. Basically, everything is not online, as nobody receives faxes anymore.
One of the issues we have — and I'm not sure it's the product; I tend to believe it's usually the end-user that we're sending to — is that a lot of times we cannot connect. I'm not sure if it's a speed issue, whether we're sending too fast, whether it has something to do with their receiving, or whether it's an internet issue. But we experience about a 10 to 12 percent failure rate with faxes, where we have to fax again.
The issue is, "Who wants to use faxes?" In the future, no one will send faxes. This is a problem. We only use it because some customers want to send faxes, and it is only for this. If the customer has the possibility to send something via email, it is better. In the future, there won't be any paper in the office. It is usable only with a local system. When everything is in the cloud, nobody uses it.
I would like to see in the GFI FaxMaker console where the fax came from or was sent. Right now, I can only investigate the log file, make a record from it, and search by Excel when there was a fax. We have 100 faxes from SAP which go out at some point over two lines and this takes about an hour. I don't see the log file for when the fax has arrived in the fax queue, only when it has been sent. It would sometimes be helpful to see how long it took until the fax was sent. Currently, once the action has been complete, I am unable to view it in the logs.
This is used as a legacy system. I don't think there will be that many faxes going forward. On the other side of the chain (with invoices), we have a postage stamp machine that has a similar career. Basically, everything is not online, as nobody receives faxes anymore.
I don't think there are any features that need to be added.