2018-10-09T05:21:00Z

What needs improvement with IBM Business Automation Workflow?


Please share with the community what you think needs improvement with IBM Business Automation Workflow.

What are its weaknesses? What would you like to see changed in a future version?

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99 Answers

author avatar
Top 5Consultant

In terms of improvement, it could be less complex. It's quite a complicated software.

2020-05-06T07:44:00Z
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Top 5LeaderboardReal User

The setup and installation process could be made easier. Technical support is in need of improvement.

2020-03-09T08:07:50Z
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Top 10Real User

The UI of the solution is not good. They should work to update the solution and make it better and fresher. They should consider adding robotics. There should be a move to integrate the solution with RPA.

2020-02-17T07:42:25Z
author avatar
Real User

In the market, Appian is quoting, "Low quote or no quote." IBM is almost to the point of no quote, but it is not there yet. Every client is moving to the cloud. We are still a little behind with IBM, but we are catching up from my point of view. More education and training of users is required.

2019-06-19T06:23:00Z
author avatar
Real User

I am not that excited about the move to using BPM on the web. I like the thick client, because it seems a bit faster. However, I haven't put a timer to it. Previously, we wrote our own case management solutions, because they weren't there yet. Therefore, I am excited to see what we can do with the new case management tools inside of BAW. However, we haven't used them yet. We would like to use machine learning to drive rules in ODM. The complexity of the rules that we can write for it is not quite what we want yet. Technically, it does everything I want it to do. However, the development UI is sometimes a little slow. The speed of response could use improvement.

2019-06-19T06:23:00Z
author avatar
Reseller

I would definitely like to see a unified interface between the BPM side of the house and the case side of the house. Something that just seems a bit more cohesive, because right now there is sort of a disconnect between the BPM and the case side of the house. That makes it a bit of a hard sell sometimes. That is definitely first and foremost on my wish list. There were some issues with it historically. For example, people didn't like the UI, but the UI is great now.

2019-06-18T09:00:00Z
author avatar
Consultant

The usability could use improvement at the data-visualization level. Also, there is room for improvement around the effort it takes to stand up and develop the solutions that are more complex, although I think that is getting addressed. I would like to see more streamlined install and provisioning; preferably containerized IBM BPM would be helpful.

2019-06-18T09:00:00Z
author avatar
Real User

From what I understand, in the next release they're actually going to combine all of this together as one integrated solution. Obviously, once they started acquiring more and more products, the flavors were going to be there. Sometimes, you need an integrated solution. Customers don't want to have to say, "Oh, I'm acquiring this product, now I have to go build up that product. I have to go and build something else in another product and integrate." If we could have one unified way to build a solution, that would really help.

2019-06-18T09:00:00Z
author avatar
Real User

The main areas which need improvement are specifically around reporting and analytics. The analytics suite is limited in this regard. I know they're working on something, but it's still a ways away. I'm waiting to see what they come out with on that.

2018-10-09T05:21:00Z
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