Please share with the community what you think needs improvement with IBM Datacap.
What are its weaknesses? What would you like to see changed in a future version?
The interface can be more intuitive. What is in common with the big solutions like EMC tool, OpenStack, IBM SharePoint, et cetera is that the platform and the interfaces are not generally user-friendly. They are powerful. This is common in between all of those solutions. It's hard to customize those interfaces to be intuitive and to be user-friendly. We have to create a new interface up to par of these strong solutions to make it user friendly. I tried many solutions in my life and I never had a beautiful solution that is powerful.
The usability is challenging and hard for our business users. I would like better ease of use and more support options.
I would like to see the product have the ability to process more documents in parallel. Right now, it is a single queue. Therefore, if you want to really test the load and stress test it, having multiple instances and the ability to scale it up would be great.
I've always had my own gripes. Speed of OCR is one issue. It's a challenge because we have customers that have millions and millions of pages that they want this solution to crank through. In order to do that you have to have a large infrastructure in place, and that directly impacts licensing, based on the core count. The user interfaces for exception processing can be tweaked. I commonly find that we try to tweak and customize some of those components to more of what the industry standard is. The product is still trying to play catch-up a little bit in those areas.
Reporting and analytics seem to often be something of an afterthought. With Datacap, they've started building out some dashboards, but one thing we hear from our clients a lot is, "Well, gee, we really love reports. What Datacap has is not really helpful. We'd like something better. We'd like more dashboards." That's one area where we've seen some feedback that the product could do better.
Going forward, IBM needs to ensure that the output is perfect (as it can make the product) while staying true to platform's core.
I would like to see integration of Watson AI technology into Datacap. AI could play a huge, pivotal role as far as where IBM technology's heading. Not only that, but where the world's technology is heading, as well. We have been seeing all these different competitive uses and different, softer technologies along with a lot of copycats who have popped up. IBM is fantastic and phenomenal at being a differentiator. As time has moved forward, there has been less focus on the Datacap and the FileNet side, and there has been more focus on the next generation of technology, like AI.