Please share with the community what you think needs improvement with IBM Guardium Data Protection.
What are its weaknesses? What would you like to see changed in a future version?
One thing I'm always thinking with regard to Guardium Data Protection is that, when compared to Oracle AVDF, Oracle's often got the upper hand when it comes to the standard features. So I believe that needs to be addressed by IBM. Guardium Data Protection is far better in terms of external integration. But in terms of firewall features, like when you're blocking activities, it's as if Oracle AVDF simply has superior features. This is just from third-party observations, but the users of Oracle AVDF are saying that when it comes to the firewall and protection functionality, they're much more inclined to AVDF. Considering the competitive benefits that AVDF is providing compared to Data Protection, I can see that some improvement is required in terms of the firewall-related features. Another observation I have is that industry resources are not available to handle this product, and I believe that deployment should be much easier than what we have right now. I'm thinking along the lines of some kind of wizard that makes it easier for users to get started right away. For example, to make it so they can do the deployment easier with drag and drop, etc. It has to be more user-friendly so that anybody can deploy it, anybody can adopt it, and anybody can do the configuration. It has to be built in such a way that even if you are not a product expert, whether from IBM or otherwise, or that if you know only Word, then you can still configure it. So they have to offer that flexibility in the product. They can hide the complexity by bringing in more GUI elements so that people can more easily get on board. And also they can introduce the knowledge base side by side so that whenever they are using the product, they can quickly check what exactly needs to be configured. You have Redbooks, and Redbooks can help but maybe they can include something extra. While users are installing maybe IBM can put in some guidance, "Okay, if you do this then you configure this and that." At the same time, the market has lots of Oracle expertise here. But for IBM, there are no local resources available, and we are highly reliant on external resources. So, I would highly recommend that IBM initiates something like a certification campaign for the end user, as well as for the partner. As a partner, we are trying to do our level best, but I believe it would really benefit users for IBM to come up with some pre-certification campaigns like AWS and Azure do, especially in terms of how they promote their products through learning. What I believe is that, in order to establish the product in the market, IBM has to invest in developing resources. IBM need to strategize in such a way that it's not just selling. IBM has to develop the resources within the industry, so that there's more word of mouth; people are now talking about AVDF, because they only know about AVDF.
The most important requirements for us are integration with new database solutions and the ability to manage things like Jailbreak or something like that. Its reduction feature can also be improved. It has a functionality called reduction, which is like masking data, but it is just a replacement of characters. Sometimes the customer needs more than this. It would be good if it was more advanced or complete. We also have a problem with this solution because the IBM aggregator isn't working very well. IBM has created big data intelligence for Guardium, and occasionally, customers need three or four months of data, but they can't run it from the collectors. It can have a better dashboard and more pre-defined use cases for those customers who don't have any idea about data protection or don't have expert personnel in this area. For example, they can include five use cases for banks and five use cases for retail.
The reporting on the solution is weak. It needs to be improved and enhanced. From a management point of view, it's really important to have reports. They should be offering easily extractable reports that we, as users, can benefit from. The technical support is very poor. Integrations are difficult to configure upon the initial setup. The solution needs to offer data encryption.
The price of this solution is quite high for smaller organizations, so they should release a version that is affordable for small and medium-sized businesses.
With these solutions, flexibility is always an issue and that applies to Oracle and other similar products. Integreon, which is much smaller in size, is likely to be more flexible than IBM. There is a big concern here in India about deploying on cloud so the one thing I would like to see in the next release is a fast option from IBM that is hosted from their India cloud data center.
Sometimes the connectors to the databases need to be manually updated and we have to configure them again, which is something that should be improved.
The biggest complaint that I hear from customers and users is that using this solution requires database skills, yet it is a security and monitoring tool. Specifically, it is a tool that is used for monitoring the database administrator. The database expert will not want you to implement control on top of him, so you instead need to utilize a person from security. However, security people do not have a complete set of database skills. So, there is always a gap in the administration and the person who is going to manage this tool. As such, the person using this tool feels that it is complicated, doesn't know where to go and what to do. I have heard that the latest version has better support, with better access, and a better GUI that is easier to use than before. At the same time, this is still one of the main concerns that I always hear from the customers. The second most common complaint that I hear is in regards to the support from IBM. Some of the cases are open for a very long time because they do not have local engineers to come and look at the issues. In our region, my company is providing 24/7 support to help close these gaps. This has strengthened our presence in the market, but in other regions, this is still a complaint that customers have.
I'm a Director in a small tech services company. I'd like to know about how IBM Guardium Data Protection compares to Vormetric.