We just raised a $30M Series A: Read our story
2019-07-30T10:41:00Z

What needs improvement with IBM ProtectTIER?

2

Please share with the community what you think needs improvement with IBM ProtectTIER.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
Guest
33 Answers

author avatar
Top 5Real User

Technical support needs improvement. Setting up the system to work with legacy equipment is a bit complex at times.

2020-03-19T13:00:56Z
author avatar
Real User

The learning curve for the solution is quite high. This has always been an issue. If they could just open up a bit, with regards to gaining knowledge on how to configure this solution apart from just having official IBM tech would be helpful. The configurations wizards are still complex and hard to navigate. These should be easier to manage.

2019-10-06T16:38:00Z
author avatar
Top 5LeaderboardReal User

The main challenge for our customers is to replicate the virtual environment upon restart, without using any additional solutions such as VMware SLM. I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM. It would be much better for us. This solution can be made easier to use. Technical support is very frustrating and we are considering other solutions because of it. Stability is something that should be improved. The product is expensive and the licensing should be changed.

2019-07-30T10:41:00Z
Find out what your peers are saying about IBM, Rubrik, Cohesity and others in Backup and Recovery Software. Updated: November 2021.
553,954 professionals have used our research since 2012.