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What needs improvement with IBM Resilient?


Please share with the community what you think needs improvement with IBM Resilient.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
44 Answers

author avatar
Top 5LeaderboardMSP

The product needs a bit more development. We've had some compatibility issues that need to be resolved. There needs to be a bit more research done into that to figure out why it won't work. For example, my customer had some specific requirements, however, due to a lot of compatibility issues, some devices were not available to upgrade or add to the system. They say they are working on adding it to the solution, however, the compatibility still isn't available, and may not be for a while. They are unclear on the timelines. We've had issues surrounding the deployment of the product. The solution needs to try and develop more custom playbooks or documentation to help the customer with the initial setup. Technical support is not pro-active enough and they take too long to provide solutions to problems. The solution needs to have a physical deployment as well. It would be ideal if it wasn't just on the cloud.

author avatar
Top 5LeaderboardReal User

The integration could be improved so that it is easy to integrate with other solutions. We need better pricing. It is very expensive to facilitate the students for research purposes for one month.

author avatar
Top 20MSP

Its price needs improvement.

author avatar
Top 5LeaderboardReal User

IBM Resilient helps the company to automate responses against cyber-attacks using dynamic playbooks by sending actions to other IT solutions like firewalls, antivirus, Microsoft Teams, etc. The concept is to develop functions that you can find in IBM X-Force Exchange, and there are making lot of hard work to develop these functions, but for now, they need to add more functions to respond with other security solutions (Cisco ASA, ForcePoint, WAF...), so for now, all we can do is to wait for these functions, and I see that every month they add more functions.

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