Please share with the community what you think needs improvement with IBM Robotic Process Automation (RPA).
What are its weaknesses? What would you like to see changed in a future version?
Stability could be better. It also gets difficult with every new version of Java or every new version of Windows.
The time it takes for approvals, and risk analysis could be faster. It's probably the main benefit you can get from the whole process. If it can do the tedious work quickly, employees with specialized skills can concentrate on the things that require deep knowledge or specialization. Then all the manual, repetitive tasks can be forwarded to automation. Integrating with artificial intelligence should be more mature and more complete. So far, it works, but there are still many more benefits that we can get with better integration with Watson. There are also some opportunities to improve the integration of documents in the workflow.
IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes. Another good example would be to have a template for a credit onboarding process. This would give us something to show the client in terms of a working solution, and that we're not having to create something from scratch. The quality is great! It's very strong and has a very strong platform. However, you need to consider the clients and have a client perspective. From my point of view, the RPA from IBM is not yet in touch enough with the clients. They are not taking the client's perspective into consideration, and they don't guide them enough throughout their journey to RPA. They need to provide more guidance and more coaching. At the end of the day, it's a type of culture that they are trying to build within the company. I would like to see an interface that would help customers establish which process is suitable for RPA or not. Maybe some type of scoring process would be helpful in establishing the processing suitability for whether it is an RPA or not. That would be a great feature to consider.
The way the robots are being used actually. We need to design the robot to instantiate it based on some event or human intervention. If that can also be automated, that would be good. That would be an additional workflow completed. The next step after that would be to use the RPA service. Some things which require human intervention can also be automated using some decision management, based on rules. If there's a framework which does all of this part, that would be good I think. RPA should be configured as a part of business process management and built-in. For the user, it shouldn't matter if he is using RPA or he's using none of the automation. It should be seamless from their viewpoint. So they would just use drag and drop, choose the features they wanted, and that would be it. RPA and BPM in one solution and RPA encapsulated inside BPM. This RPA should be under the umbrella of BPM. This is what the future should be.
Much like Automation Anywhere, it would be helpful if there was some sort of community board to help share and trade information to help users learn how to troubleshoot and learn about the various aspects of the solution. Right now, there isn't anything of that nature available to help users find answers. We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful. The pricing of the solution is quite high.
I would like more drag and drop type of features. If you look at some of the competition, they do provide that scalability feature, where a user who doesn't know anything about automation can work off of it using a bunch of drag and drop things. That is what our clients are looking for. I would like it to do pretty much everything out-of-the-box without any need for any customization. However, that is not the case right now. We absolutely have to do some amount of customization with the solution in order to use it out-of-the-box as-is.
We are looking to see how it can connect with various interfaces seamlessly, through APIs.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
Let the community know what you think. Share your opinions now!