Please share with the community what you think needs improvement with Infraon Desk.
What are its weaknesses? What would you like to see changed in a future version?
The version that I am using is very basic and I wouldn't say that it has extraordinary services capabilities that I've never seen before. I think that when I move to the improved platform in version 3, I might see more enhancements. My experience with version 1.0 is that it is not very extreme in terms of functionality. Better connectivity and integration with more collaborative platforms would be helpful.
There are a lot of predefined reports but we asked for a lot of changes. The problem is that every organization has its own processes and needs. As a result, we had to do a lot of customization on the reporting. The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved. It should become a more graphical presentation of information. It's much more jazzy when you present something in a PowerPoint rather than a Word document. If the system is capturing a lot of data about certain parameters, I should have the option to generate a report based on all those parameters in any permutation and combination. That kind of flexibility is needed. The reports do help us to analyze and understand things at the customer level, but they could be better. Something that is missing is predefined dashboards. I would expect to see dashboards with some parameters that are predefined.
What do you like most about Infraon Desk?
Thanks for sharing your thoughts with the community!
Can you share with other users what your preferred choice is for help desk software and why? Did you compare it to other solutions?