What needs improvement with Infraon IMS?


Please share with the community what you think needs improvement with Infraon IMS.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
55 Answers

author avatar
Top 20Real User

The AI features are missing. Other tools have AI features that automatically predict and understand what is the problem, trying to forecast the problems that might happen. That is not there. I am unsure if there is AI capability in this solution or not, but they should add it, like their competitors.

author avatar
Top 20Real User

The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved.

author avatar
Top 10Reseller

In terms of improvements, I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution. In terms of additional functionality, a feature they may have but that I haven't been able to find is the ability for a manager to see all the tickets of his subordinates. It would be good if a manager could see every incident ticket, even those not assigned to him. That way, a manager could see every incident ticket that has been opened in the organization and assign them to individuals.

author avatar
Top 5LeaderboardReal User

We have enquired if there are any possibilities of monitoring non-IPBS devices. Currently, I am using another security tool called Nizami Network to monitor the security solutions or automation-based networks, which is something that Everest, SolarWinds, or Manage Engine cannot do.

author avatar
Top 10Real User

There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product.

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